Tracking your HDFC credit card application status is essential to stay updated on the progress of your credit card request. Whether you are checking the status online, through mobile, or via customer care, HDFC Bank offers multiple convenient methods to help you monitor your application in real-time. With just your HDFC Bank credit card reference number, mobile number, or date of birth, you can easily perform an HDFC credit card application check from anywhere.
This webpage explains how to check your HDFC credit card’s online status, explains different status messages, and provides useful resources, such as the HDFC credit card status inquiry number and HDFC credit card application status customer care number, for further assistance.
You can reach HDFC Bank customer care through multiple channels:
- Phone Support:
- For customers in India: Dial 1800 1600 or 1800 2600 (toll-free).
- For customers traveling abroad: Call 022-61606160 (standard charges apply).
- Email Support: Contact HDFC Bank by email for assistance with your queries.
Ways to Track HDFC Credit Card Status Online
You can track your HDFC credit card application on the online portal or on the mobile banking app using the following methods:
- Using Mobile Number & Application Reference Number
- With Mobile Number & Application Form Number
- Using Mobile Number & Date of Birth
The steps are as follows :
- Go to the HDFC Bank Credit Card Tracking Page
- Open the official HDFC Bank Credit Card Application Status portal.
- Enter Your Registered Mobile Number
- Input the mobile number you provided during the application process.
- Enter Any One of the Following Details
- Application Reference Number (16-digit reference number received via SMS/email)
- OR Application Form Number (as per the submitted credit card application)
- OR Date of Birth (in DD/MM/YYYY format)
- Complete the CAPTCHA Verification
- Enter the CAPTCHA code displayed on the screen to verify you’re not a bot.
- Authenticate Using OTP
- Click on ‘Get OTP’ to receive a One-Time Password (OTP) on your registered mobile number.
- Enter the OTP in the designated field and click ‘Submit’.
- View Your Credit Card Status
- After successful verification, your HDFC CC application status will be displayed.

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Track HDFC Credit Card Status with Application ID
You can track your HDFC credit card application status quickly using your HDFC bank credit card reference number or application ID. Follow these steps:
Step 1:Go to the official HDFC Bank website and navigate to the credit card application status page.
Step 2:Go to the official HDFC Bank website and navigate to the credit card application status page.
Step 3:Input your 16-digit HDFC application status reference number provided when you submitted your application.
Step 4:Enter your registered mobile number or date of birth for verification.
Step 5:Enter the CAPTCHA code as shown on the screen, then you will get an OTP.
Step 6:Click on the ‘Submit’ button. Your HDFC CC application status will be displayed on the screen, indicating whether it is “In Process,” “Approved,” or “Declined.”
Track HDFC Credit Card Status Using Mobile Number & DOB
If you do not have your application reference number, you can track your status using your mobile number and date of birth.
Step 1:Visit the HDFC Bank website and open the credit card status inquiry portal.
Step 2:Provide the mobile number used in your application.
Step 3:Input your date of birth (DD/MM/YYYY) as per your application.
Step 4:Enter the CAPTCHA code correctly.
Step 5:Click ‘Get OTP’, and enter the One-Time Password (OTP) sent to your registered mobile number.
Step 6:After verification, your HDFC credit card application status will be displayed on the screen.
Track HDFC Bank Application Status by Email
You can also inquire about your HDFC credit card application status via email by contacting HDFC Bank’s support team. Here’s how:
Step 1:Use your registered email ID to draft an email addressed to HDFC Bank’s customer care: customerservices.cards@hdfcbank.com.
Step 2:Include your application reference number or form number, registered mobile number, and date of birth.
Step 3:Submit your inquiry to the official HDFC credit card application status customer care number email address (e.g., customerservices.cards@hdfcbank.com).
Step 4:HDFC Bank will reply with the latest update on your HDFC CC application status, typically within 1–2 business days.
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Ways to Check Status of HDFC Credit Card Application Offline
If you cannot access online services, HDFC Bank offers several offline options to track your HDFC credit card application status. Below are the key methods:
Check HDFC Credit Card Status by Calling Customer Care
You can track your HDFC CC application status by contacting HDFC Bank’s customer care helpline. Here’s how:
- Dial the HDFC Credit Card Application Status Contact Number:
- Toll-Free Numbers: 1800-202-6161 or 1860-267-6161
- These helplines are available 24/7, including weekends and holidays.
Track HDFC Credit Card Application by Visiting Bank Branch
You can also perform an HDFC credit card application check by visiting your nearest HDFC Bank branch:
- Locate the Nearest HDFC Bank Branch:
- Use the branch locator on the HDFC Bank website or mobile app.
- Request Credit Card Application Status:
- Approach the customer service desk and provide your HDFC bank card status inquiry number or application reference number.
- Receive Instant Updates:
- The bank executive will check your application status and inform you whether it is “In Process,” “Approved,” “Dispatched,” or “Declined.”
Check HDFC Credit Card Application Status via SMS
Step 1: Ensure SMS Alerts Are Enabled – You must have opted for SMS updates during your application.
Step 2: Check Your Messages – Look for status updates from HDFC Bank, such as: “In Process” , “Approved” , “Dispatched” , “Declined”.
Step 3: Contact Customer Care If No SMS Is Received – Call 1800-202-6161 or 1860-267-6161 for updates.
Step 4: Track Online If Needed – If you don’t receive an SMS, check your HDFC credit card status via the HDFC Bank tracking portal.
HDFC Credit Card Application Tracking Updates
When you track your HDFC credit card application status, you may encounter different status messages that indicate the progress of your request. Below is a detailed explanation of common status messages and their meanings:
| Status | Meaning | Next Steps |
|---|---|---|
| In Process | Application under review; documents and credit score verification ongoing. | Wait for updates. Follow up via the inquiry number if no change for several days. |
| Approved | Application accepted; card will be dispatched soon. | Track delivery using the AWB number received via SMS or email. |
| Dispatched | Credit card shipped to your registered address. | Track delivery through the courier’s website. |
| On-Hold | Processing paused due to missing documents or discrepancies. | Check SMS or email for instructions. |
| Disapproved (Declined) | Application rejected. Common reasons: Poor CIBIL score, low income, incorrect information, or unstable employment history. | Contact customer care for details. Resolve issues and reapply if necessary. |
| No Records Found | Application details not found, possibly due to submission errors or incorrect information. | Verify your reference number and registered mobile. |
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HDFC Credit Card Application Process Time
Knowing how long HDFC takes to process your credit card application helps you manage your expectations. Here’s a detailed breakdown of the typical processing time:
| Stage | Description |
|---|---|
| Submission & Acknowledgment | Application submitted (online/offline). Acknowledgment with reference number sent via SMS/email. |
| Review & Verification | Documents and credit score verified. Status updates sent via SMS (e.g., “In Process” or “On-Hold”). |
| Approval or Decline | Application approved (SMS confirmation) or declined (with reason via SMS). |
| Dispatch & Delivery | Credit card dispatched. AWB tracking number shared via SMS for delivery tracking. |
| Total Processing Time: | Online: 7–14 days (digital verification) Offline: 14–21 days (physical verification) |
HDFC Credit Card Customer Care Number
If you need assistance with your HDFC credit card application status, delivery updates, or payment inquiries, contacting HDFC Bank’s customer care is the quickest way to get help. Below is a comprehensive guide to reaching HDFC credit card customer care.
| Contact Method | Details |
|---|---|
| Toll-Free Number (24×7) | – 1800-202-6161 (24×7, including holidays) – 1860-267-6161 (24×7, including holidays) |
| Email for Status Enquiry | – Email: customerservices.cards@hdfcbank.com – Subject: Credit Card Application Status Enquiry – [Your Application Number] – Details to Include: Application reference number, mobile number, and date of birth |
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