Federal Bank customer care center is the single point of contact with the bank. The bank provides an India toll-free number to avail of the services and to resolve any inquiries related to it.
With the fastest solutions & services, the Federal Bank customer care center department aims to reach out to its customers with prompt solutions following their registered phone number. Read further to know more about the efficient customer care services provided by the bank.
Federal Bank Personal Loan Customer Care Number
Federal Bank Personal loan customer care executive is available 24×7. The table provides contact details allocated to resolve queries related to any Federal Bank banking services.
| Toll-free number | 1800 – 425 – 1199 or 1800 – 420 – 1199 |
| Abroad number | 0484 – 2630994 |
| 0484-2630995 | |
| 080-61991199 |
Federal Bank Personal Loan Customer Care Email
There is a dedicated team resolving many customer concerns and one of the departments resolves queries related to Federal Bank personal loan. Go through the email communication facilities as provided below.
| For Queries related to Credit Cards | creditcards@federalbank.com |
| Email ID for General Queries | contact@federalbank.co.in |
| For Queries related to FedNet Internet | fednetinfo@federalbank.co.in |
| Mobile Banking | mobilesupport@federalbank.co.in |
Federal Bank Personal Loan Customer Care WhatsApp Number
To get in contact with the customer, care through WhatsApp, the customer can give the department a missed call below the mentioned number from their registered mobile number.
| Federal Bank WhatsApp | 809550077 |
Federal Bank Request Call Back Service
The form request is available on the website and can help you raise your concerns with the representatives returning the call at the earliest. Given below are the steps to confirm a call back request from the Federal Bank Customer Care team:
Step 1: Go to the Federal Bank Website portal and under the home section select customer relations
Step 2: Fill the form details with all the necessary requested parameters.
Step 3: Kindly, be ready with the information Account no and preferred branch information handy.
Step 4: Submit the populated form to the bank.
Step 5: One of the representatives from the Federal Bank Customer Care unit, would reach out.
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Federal Bank Personal Loan For NRI Customers
Federal Bank provides NRE savings accounts for our NRI customers with low account balance requirements along with new-age banking channels. Hence, NRI customers with queries related to these services can get in contact with the representative office using these numbers.
| General Queries | nridiv@federalbank.co.in |
| Toll-free number | 0484-2630994 / 0484- 2630995 |
| Queries related to remittance | ibd@federalbank.co.in / 080 – 61991199 |
| Portfolio Investment-Related Queries | pis@federalbank.co.in |
Federal Bank Telebanking Services
Federal Bank provides IVR and telebanking services to manage accounts and to perform various banking tasks. The customer has to register through IVR to avail of the Tele banking facility. Customers will provided with TPIN with a four-digit number. The Contact Center Executives will assist the customers in registering TPIN.
The following facilities for various queries are offered through telebanking.
- The balance in your Account.
- The last 5 transactions in your account.
- Request Cheque Books.
- Status inquiry on payment of Cheques issued by you.
Details on:
- Loan Amount
- Installment Amount
- Instalment due date etc, about your
- Details on loan accounts.
- Account no. amount,
- Interest Rate,
- Maturity Amount, etc
- term deposit accounts.
Note: To Register for Telebanking, the customers have to submit a Telebanking request at your branch. Visit the Forms & Stationery page to download the application form.
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Federal Bank Personal Loan Customer Care Grievance Redressal
Here’s a simplified step-by-step guide on how to file a complaint with Federal Bank:
Step 1: Start Your Complaint by reaching at toll – numbers1800-425-1199 or 1800-420-1199.
- Email: Send your complaint details to the email address mentioned above
- Branch Visit: You can also visit your local branch to speak with a representative in person.
- Online Complaint: Submit your complaint through the online Customer Grievance Form (link not provided, but likely on Federal Bank’s website).
Step 2: You can escalate the complaint further. If the issue is not resolved, then contact the Zonal Nodal Officer.
Step 3: Further Escalation can start if the Zonal Nodal Officer doesn’t resolve your complaint to your satisfaction or there’s a delay, escalate it to the Principal Nodal Officer.
Step 4: Reaching Out to Banking Ombudsman, a senior official, to address the complaint further.
Note:The bank is considered the first point of contact for complaint redressal. As the Ombudsman website link is subjected to change.
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