Contact Us
At Buddy Loan, our goal is to make your personal loan journey simple, secure, and transparent. We are a Digital Fintech Marketplace that connects you with multiple verified lenders, helping you find the most suitable loan options based on your financial needs.
When you apply through Buddy Loan, only your basic information is shared with lenders to help them evaluate your eligibility. All other steps, such as document submission, verification, loan approval, and disbursal, take place directly on the lender’s official platform.
If you need any help related to the Buddy Loan platform, have questions about your application, or need general assistance, our Customer Care Team is always ready to help you.
For general inquiries, please contact our dedicated Customer Care team:
Email: info@buddyloan.com
For queries related to your loan status, repayment, or lender-specific services, please contact your respective lender directly using the contact details provided below.
Contact Buddy Loan Lenders
Buddy Loan works with multiple trusted and verified lenders to bring you a wide range of personal loan options. If you have questions regarding loan approval, EMI payments, or account details, please reach out to your lender directly.
Connect directly with verified lenders for queries, loan specifics, and transparent lending.
| Lender | Contact Number | Contact Email |
|---|---|---|
| PaySense | Nil | support@gopaysense.com |
| CASHe | Nil | support@cashe.co.in |
| EarlySalary (Fibe) | 020-67639797 | care@fibe.in |
| Muthoot Finance | South India: 99469 01212, Rest of India: 78348 86464 (Level 1), 88006 75111, 011 46697744 (Level 2) | mails@muthootgroup.com |
| Axis Bank | 1800 419 8585 | etc.management@axisbank.com |
| ICICI Bank | 1800 1080 | customer.care@icicibank.com |
| Loanbaba | 1800 103 8024 | customersupport@loanbaba.com |
| MoneyTap | Nil | hello@moneytap.com |
| NAVI | Nil | help@navi.com |
| KreditBee | 080 4429 2200 / 080 6853 4522 | help@kreditbee.in |
| mPokket | 033 6645 2400 | support@mpokket.com |
| Upwards Fintech | +91 77150 98615 | help@go-upwards.com |
| Vivifi (FlexSalary) | +91 40 4617 5151 / +91 99089 35151 / +91 91000 38349 | support@flexsalary.com |
| MoneyView | 080 6939 0476 | care@moneyview.in |
| SMEcorner / Ambit Finvest | +91 91159 98000 | info.retail@ambit.co |
| Mcapital | 1800 102 2699 | connect@mcapital.co.in |
| Lendingkart | 1800 572 0202 | care@lendingkart.com |
| Standard Chartered | 6601 2424 / 3940 2424 | Head.Service@sc.com |
| Prefr | Nil | wecare@prefr.com |
| InCred | 1800 102 2192 | Care@InCred.com |
| L&T Finance | +91 22 6212 5000 | customercare@ltfs.com |
| NIRA | 95911 96740 | support@nirafinance.com |
| Zype | 1800 121 7710 | support@getzype.com |
| Phocket Loan | +91 92059 77390 | info@phocket.in |
Grievance Redressal Escalation
At Buddy Loan, we value every customer and take all feedback and grievances seriously. Our Grievance Redressal Mechanism ensures that your concerns are addressed promptly and fairly through a structured process.
Contacting Respective Lenders
For loan application, document submission, or specific loan details, please contact the respective lenders directly.
Grievance Redressal Levels
Level 1: Raise Your Concern
If you have a question or issue related to your loan application or experience on Buddy Loan, you can reach out to us through any of the following:
Email: info@buddyloan.com
Call: Contact your lender using the helpline numbers listed above
Visit: You can visit the nearest lender branch for direct assistance.
Your concern will be acknowledged within 24 hours and resolved within 7 to 10 working days.
Level 2: Escalate to Grievance Redressal Officer
If your issue is not resolved at Level 1, you may escalate it to our Grievance Redressal Officer (GRO), who will review your case in detail and work with the concerned lender to resolve it efficiently. You can expect an initial response within 48 to 72 hours.
Level 3: Escalate to Senior Nodal Officer
If your issue remains unresolved even after escalation to the Grievance Officer, you can reach out to the Senior Nodal Officer (NPO). The Nodal Officer will conduct an independent review and provide a resolution within 15 working days.
You may also contact your respective lender’s grievance team for additional support based on their policies.
Please check the lender’s official website or customer care for specific escalation information.
You can access our full Grievance Redressal Policy.
Timelines for Grievance Redressal
To ensure transparency and accountability, Buddy Loan follows a clear timeline for responding to and resolving all customer grievances. The table below outlines the standard response and resolution times at each escalation level.
| Level | Contact Point | Response Time |
|---|---|---|
| Level 1 | Customer Support Team | 7 to 10 working days |
| Level 2 | Grievance Redressal Officer (GRO) | 7 to 10 working days |
| Level 3 | Senior Nodal Officer (NPO) | Up to 15 working days |
| Level 4 | Consumer Court or Legal Recourse | Case specific |