Axis Bank offers a dedicated customer service that you can reach out to if you need assistance with loan application, repayment, or even if you’re just inquiring about your loan options. Axis Bank personal loan customer care numbers offers you support, and ensure a smooth and hassle-free experience with your loan journey.
The Axis Bank toll-free personal loan customer care numbers are:
| 1860-419-5555 |
|---|
| 1860-500-5555 |
| 1800-103-5577 |
Customers outside of India can contact +91-22-67987700
These numbers can connect you to Axis Bank representatives between 8:00 AM to 8:00 PM from Monday to Saturday except on national holidays.
Axis Bank Personal Loan NRI Customer Care Number
Axis Bank also offers its NRI personal loan customers the option to contact the bank regarding any queries or complaints on personal loans. These numbers are:
| Country | Toll Free Number |
|---|---|
| USA | 1855-205-5577 |
| Saudi Arabia | 800-850-0000 |
| UK | 0808-178-5040 |
| UAE | 8000-3570-3218 |
| Singapore | 800-1206-355 |
| Qatar | 00-800-100-348 |
| Canada | 1855-436-0726 |
| Australia | 1800-153-861 |
Furthermore, NRI customers can also contact the bank through a non-toll free number: +91 40-67174100.
As an NRI customer you can also contact the bank through the ‘chat with an agent’ option from the website which is a service available 24/7. You can also email your complaint / queries to the bank officials. For this option all you have to do is mention your email address, mobile number, last four digits of your account number or card number and your name.
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Axis Bank Personal Loan Email Support for Overseas Customers
If you are a customer of Axis Bank who has moved overseas and you have queries and complaints regarding your loan, then you can use the following email addresses to file your complaint:
| Countries | Email Addresses |
|---|---|
| Complaints Handling Officer, DIFC | complaints.difc@axisbank.com |
| Complaints Handling Officer, Hong Kong | complaints.hk@axisbank.com |
| Complaints Handling Officer, Singapore | complaints.sing@axisbank.com |
| Complaints Handling Officer, Sri Lanka | complaints.slk@axisbank.com |
| Complaints Handling Officer, Abu Dhabi Representative Office | complaints.adro@axisbank.com |
| Complaints Handling officer, Shanghai Branch | complaints.shg@axisbank.com |
| Complaints Handling officer, Gift City IBU | complaints.giftcity@axisbank.com |
| Complaints Handling Officer, Dubai Representative Office | complaints.dro@axisbank.com |
| Complaints Handling Officer, Sharjah Representative Office | complaints.sro@axisbank.com |
Axis Bank Personal Loan Complaints Registration
Filing a complaint with Axis Bank will consist of a 4 level process.
The first level is to contact the bank through various channels including calls, emails, website support, social media and by visiting the branches.
- If you have any queries or complaints with Axis Bank personal loans, you can contact: 1860-419-5555 or 1860-500-5555.
- Customers having Citibank personal loan relationships and migrating to the Axis Bank platform can contact the following numbers 1860-210-2484.
- Customers living abroad can contact the following number: +91 22-4955-2484
- To file a complaint through the website, you can visit the axis bank support portal at:
https://application.axisbank.co.in/webforms/axis-support/index.aspx
You can then click on “How may I help you?” and get your queries answered. - Do Not Call Registry (modify): If you would like to modify your preferences on the Do Not Call Registry, I can provide you with the necessary information and steps to do so. Please let me know the changes you would like to make, and I will assist you accordingly.
Axis Bank Personal Loan Circle Nodal Officer
The bank usually responds in 10 days time, however, if after 10 days you are still not satisfied with the Bank’s response then you can contact the Circle Nodal Officer. This is usually known as level 2 complaints registration.
Both Indian customers and overseas customers can contact the Circle Nodal Officer through the following ways:
- Call through the following number at 9.30 AM to 5.30 PM on Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays):
Phone: 91-080-61865200. - Email: nodal.officer@axisbank.com
- Send a letter through Post to the following address: Nodal Officer, Axis Bank Ltd., NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708.
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Axis Bank Personal Loan Principal Nodal Officers Number
If it’s’ been 10 days after filing a complaint, you are still not happy with the Bank’s resolution, you can further escalate the complaint to the Principal Nodal Officer. This is the 3rd level of complaint where Indian and overseas customers can contact the Principal Nodal Officer through a letter, call or via email.
- If you choose to send a letter, you can write to:
Principal Nodal Officer,
Axis Bank Ltd.,
4th Floor, Axis House,
Wadia International Centre, P.B. Marg, Worli,
Mumbai – 400025. - You can also raise your complaint through a call from Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays) from 9:30 am to 5:30 pm on this
Phone Number: +91-080-61865098. - You can also email at: pno@axisbank.com
The 4th level of complaint is where you can also raise a complaint to the following Nodal Officers:
| Area of Operation | Centre | Nodal Officer of Axis Bank | Nodal Officer Contact details |
|---|---|---|---|
| Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Mr. Tushar Vishnuprasad Parekh | Address: Axis Bank Ltd., 3rd floor, Shivalik – Ishaan Nr. C N Vidyalaya, Ambawadi, Ahmedabad 380006 Landline No: 080-61865200 E-mail Id: CirclenodalOfficer.Gujaratwest@axisbank.com |
| Karnataka | Bangalore | Mr. Subimal Saha | Address: Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Bangalore@axisbank.com |
| Madhya Pradesh | Bhopal | Mr. Hiren H Vyasa | Address: Axis Bank Ltd., Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh) Landline No: 0755-4097920 E-mail Id: Circlenodalofficer.Bhopal@axisbank.com |
| Odisha | Bhubaneswar | Mr. Manoranjan Pati | Address: Axis Bank Ltd., Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Bhubaneshwar@axisbank.com |
| Himachal Pradesh, Punjab, Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar | Chandigarh | Mr. Gurmeet Singh Bhatia | Address: Axis Bank Ltd., Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh – 160002 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Punjab@axisbank.com |
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Mr. P. Devarajan | Address: Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Chennai@axisbank.com |
| Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr. Varun Sarin | Address: Axis Bank Ltd., Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun, Uttarakhand 248001 Landline No: 080 – 61865200 E-mail Id: CirclenodalOfficer.Dehradun@axisbank.com |
| North, North – West, West, South – West, New Delhi and South districts of Delhi | Delhi I | Ms. Binita Basu | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304 Landline No: 080 – 61865200 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
| Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II (Haryana NCR) | Ms. Binita Basu | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor,Sector 128, Noida, UP- 201304 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.delhi2@axisbank.com |
| North – East, Central, Shahdara, East and South – East districts of Delhi | Delhi III | Ms. Binita Basu | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor,Sector 128, Noida, UP – 201304 Landline No: 080 – 61865200 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Mr. Chanchal Bhattacharya | Address: Axis Bank Ltd., Circle Office, Chibber House 3rd floor, G.S.Road Guwahati-781005 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Northeast@axisbank.com |
| Telangana | Hyderabad | Mr. Kota Bhaskara Rao | Address: Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers,6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com |
| Andhra Pradesh | Vijayawada | Mr. K Satyanarayana | Address: Axis Bank Ltd, 40-1-55 I VVR Square I Kalanagar I Benz Circle I Vijayawada – 522 010. Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com |
| Rajasthan | Jaipur | Mr. Prasanta Roy Chowdhury | Address: Axis Bank Ltd., Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak,Civil Lines, Jaipur – 302006 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Jaipur@axisbank.com |
| Jammu and Kashmir | Jammu | Mr. Satvinder Singh Sandhu | Address: Axis Bank Ltd., S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Panchkula@axisbank.com |
| Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Mr. Amit Agnihotri | Address: Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School, Lucknow – 226 010 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Lucknow@axisbank.com |
| West Bengal and Sikkim | Kolkata | Mr. Ajit Kumar Tripathy | Address: Axis Bank Ltd., 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Kolkata@axisbank.com |
| Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | Mr. A V S Sarma | Address: Axis Bank Ltd., 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai – 400071 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
| Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | Mr. Sundeep Momaya | Address: Axis Bank Ltd., 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai – 400071 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
| Bihar | Patna | Mr. Abhay Kumar Deepak | Address: Axis Bank Ltd., Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013 Landline No: 080 – 61865200 E-mail ID: Circlenodalofficer.Patna@axisbank.com |
| Chattisgarh | Raipur | Mr. Tivikram Dhal | Address: Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001. Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Raipur@axisbank.com |
| Jharkhand | Ranchi | Mr. Abhay Kumar Deepak | Address: Axis Bank Ltd., Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Raipur@axisbank.com |
| Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). | Thiruvananthapuram | Mr. M S Satheesh | Address: Axis Bank Ltd., Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Kerala@axisbank.com |
Note: The addresses, numbers, email IDs and Officers in charge are subject to change. Please refer to the Axis Bank website for more information.
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