Yes Bank Credit Card Customer Care Number

YES Bank Credit Card Customer Care Number

Among the many options available to resolve credit card concerns, YES Bank Credit Card Customer Care Number is a critical support system leveraging robust security measures to provide efficient and secure support to credit cardholders. And the most important aspect is an executive customer care team. The service line is open 24*7 for assistance along with multiple customer support approaches such as SMS, email and redressal cell services.

For all credit card queries and complaints, you can get in touch with YES Bank's customer care center via any of these methods.

18001031212 Toll Free Helpline for Credit Card
+91 22 49350000 Helpline for Credit Card
1800 1200 (Toll-Free) For unauthorized electronic transaction
+91 22 61219000 For unauthorized electronic transaction
+91 22 4935 0000 When Calling from Outside India

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YES Bank International Customer Care Numbers

If you are staying or traveling overseas and have a credit card-related query, you can call the following international helpline number. You can also reach out to other international helplines (not just for credit cards) at the following numbers:

Country Customer Care Number
USA 1833 380 0149
UK 800 048 9153
Canada 1833 491 0559
UAE 8000 3570 2510
Common Number +91 (22) 50795101

EMail-ID for International Queries:

YES Bank Customer Care Numbers for Credit Cards

Based on the type of YES Bank credit cards, you can contact the bank for the credit card queries from below:

YES First & YES Premia 1800 103 6000
YES Prosperity 1800 103 1212

YES Bank Credit Card Customer Care Email

General Queries
Retail Closure/ Cancellation
Commercial Closure/ Cancellation
For General Queries
For YES First customer

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YES Bank Credit Card Blocking Services

If your credit card has been blocked, you will have to notify the customer care center. Depending on the reason for your card being blocked, they may ask you to either apply for a replacement card or they will unblock the card. Your replacement credit card will be delivered within 7 business days from the date the replacement request is made.

YES Bank Credit Card Block Number

1800 1200 All India Toll Free Number
+91 22 4935 0000 If calling from Outside India
International Number to Block YES Bank Credit Card

Block YES Bank Credit Card Via Phone Banking

In Case of Card Theft: If your card has been stolen, you will have to block your card immediately.

You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.

Block YES Bank Credit Card Through Mobile Application

Otherwise, you can log in to net banking or through YES Bank Mobile Banking application and block your credit card.

  • Download the YES Bank Mobile app from the App Store or Play Store
  • Register on the YES Mobile using your Credit Card/ Retail Net Banking/Debit Card Information
  • Tap on "Credit card" from Carousal which will be found on the bottom
  • Click on "Block Lost/Stolen Card"
  • Confirm blocking your Credit card by using your MPIN
  • Your credit card will be blocked.
Note: Once you confirm the blocking using your MPIN, the bank will immediately block your credit card to prevent any unauthorized transactions or misuse

Block YES Bank Credit Card by SMS

You can also block your credit card if it has been stolen or lost by sending an SMS. The format for the SMS is:

SMS Format BLKCC the last 4 digits of your credit card BLKCC XXXX
SMS Number +91 9840909000

You also have the option to complete the complaint form on the bank's website and then send it in. This form will automatically be sent to the concerned department. Both existing and new customers can use this form.

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YES Bank Credit Card Grievance Redressal

YES, Bank has a grievance redressal cell, a policy through which the bank ensures that customers receive a response to unsatisfactory or unresolved grievances.

The policy specifies the escalation matrix that you can follow to solve your problem.

Here's what the escalation matrix looks like:

  • Level 1: Visit any branch of the bank or contact their customer service center via any of the methods mentioned earlier.
  • Level 2: If you are not happy with the solution provided, you can contact the grievance redressal officer via any of the following methods:
  • Sangeeta P Head - Grievance Redressal
    YES Bank Limited
    YES Bank House,
    Off Western Express Highway,
    Santacruz East, Mumbai 400055
    Phone No: 022-39489373

  • Level 3: If they do not offer a response that you find acceptable, you may contact the principal nodal officer. Her details are Shefali Singh Moza, Principal Nodal Officer, YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055, Email:, Phone No: 022-39489374.
  • Level 4: The last level is the banking ombudsman. If your issue is not resolved within 30 days, you have the option to reach out to the banking ombudsman in your area for assistance.

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YES Bank Customer Care Postal Address

You can send your complaint by post to Yes Bank Customer Care address which is the integral part of service infrastructure to help cardholders resolve their concerns.

Address your letters to:

Corporate Headquarters

YES Bank Tower, IFC - 2
15th Floor, Senapati Bapat Marg
Elphinstone (W)
Mumbai 400 013

You may also contact the corporate office located in the northern region. The address for the same is:

Northern Regional Corporate Office
YES Bank Limited
48, Nyaya Marg
New Delhi 110021

If all of these methods fail to provide you with an adequate solution to your concern, you can approach the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India for each city.

Note: Before reporting about the banking ombudsman, you must have a letter from YES Bank indicating that the complaint was not resolved within one month.

You Can Also Check Other Bank's Credit Card Customer Care Numbers

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Kotak Mahindra Bank Credit Card Customer Care Number Indian Bank Credit Card Customer Care Number
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Frequently Asked Questions

Yes, you can. The contact number for redeeming reward points through customer service is 1800 419 0600.

There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A good way is to meet the manager and tell your concerns; it is better to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.

If you don't wish to use any of the methods mentioned above to have your query addressed, you can always log in to your net banking account, navigate to the mailbox, and write to the bank. You can also follow the bank's social media platforms and address your query on those platforms.

In general, the bank will try and get back to you within 7 working days. If you have previously filed a complaint and haven't yet received a resolution, do provide the complaint number to the bank officials so that it can be tracked.

The FinBooster: YES Bank-BankBazaar Co-branded Credit Card gives you access to the Credit Fitness Tracker, so, you can call customer care at 1800 419 0600 and apply for the credit card.

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