Standard Chartered Bank Customer Care

Standard Chartered Bank Customer Care Number helps you to experience the ease and convenience of banking. The bank brings you customer-friendly service to deliver everyday hassle-free banking services. Standard Chartered has special helpline numbers allocated to the city you live in. If you are looking for the fastest solution for your queries you can reach Standard Chartered Bank customer care at 6601 2424 / 3940 2424.

However, if you are planning to avail of a Standard Chartered personal loan and are new to the entire loan process, you can contact the toll-free number;

Standard Chartered Bank Customer Care Details:

Standard Chartered Bank Customer Care Number

Standard Chartered Bank has assigned its helpline numbers dedicated to various banking services. The helpline number below assists customers with emergency services like reports for loss of card, unauthorized transactions, and unexpected disputes, personal loan journey queries.
The table below Standard chartered bank customer care personal banking helpline numbers city-wise:

Standard Chartered Bank Premium Banking Helpline

The numbers provided below are the helpline for customers availing of the premium services of Standard Chartered Bank:

Standard Chartered Bank Priority Banking Helpline

Customers availing the priority banking services from Standard Chartered Bank can use these helping numbers to contact the customer care department:

Standard Chartered Bank International Banking Toll-Free Number

Customers of Standard Chartered Bank living abroad can now contact the helping line number using the numbers below:

Standard Chartered Bank Personal Loan Customer Care Online Complaint form

Another method to help you raise your concern and reach out to SCB for smooth internet banking.

Step 1. Another method to help you raise your concern and reach out to SCB for smooth internet banking.

Step 2. Click t register your complaint online

Step 3. Add all the necessary details as is requested including your registered Email ID

Note: The Information provided above that is presented online is encrypted to ensure confidentiality.

Common Personal Loan Queries for Standard Chartered Bank

Here are the following common reasons to raise ticket/ escalation for SCB:

The following facilities for various queries are offered through telebanking.

1. Personal Loan Application status check
2. Associated charges and fees for loan disbursal & approval
3. Verify EMI of the Loan availability
4. Checking the eligibility criteria for personal loan application and also verifying the flexible & associated loan tenures

Standard Chartered Bank Grievance Redressal

You can file a grievance redressal following 3 levels. Standard Chartered Bank provides you with a quick solution for your query. However, if the issue still needs to be resolved one can follow the levels.

Level 1: Contact Options: phone banking is one of the most viable and easy option to Call the bank’s phone banking helpline for assistance Also, one can speak with a customer service representative at the “May I Help You” desk or a service manager.

Level 2: If you’re not satisfied with the response you receive through Level 1 options, customers can escalate the concern by email at Customer.Care@sc.com and expect a response within 5 working days.

Level 3: Only If the issue from Level 2 persists (in rare cases), you can escalate your complaint to the Principal Nodal Officer, at Standard Chartered Bank. The customer can expect a response within 5 working days.

Standard Chartered Bank Customer Care Banking Ombudsman (BO)

If you have received a dissatisfactory response or the above-mentioned levels do not resolve your issue, you can appeal to the RBI unit, Banking Ombudsman Scheme 2021 for better resolution.

Want to know more? You can check more on different loan types available by various lenders from the table below: