With the new all in one, security, travel benefits, and reward points coverage, ICICI Bank credit card customer care has a dedicated helpline to address any queries concerning its cardholders. The assistance is available 24*7 with a wide range of options including SMS, email, online assistance, mobile app, WhatsApp and visiting the branch too.
ICICI Bank Credit Card Customer Care Number is the interface between well trained representative and Its customers that helps resolve and offer assistance in blocking a card, managing and providing status update on credit limit, reward points and even providing new card in the case of theft, stolen or unauthorized transactions.
If your ICICI Bank card is stolen then immediately contact the customer care number which is 1800 1080 or 1800 1020 1239, and report the matter.
ICICI Bank Credit Card Customer Care Number
Below are the toll-free numbers and tolled numbers, to help close all your concerns pertaining the ICICI Bank Credit Card Customer Care Number:
| CUSTOMER CARE NUMBER | SERVICES |
|---|---|
| 1800 1080 | Customer support |
| 1800 1020 123 | For credit card |
| 1800 2662 | Report an unauthorized transaction |
| 1800 1020 1239 | Credit card-related query |
| 1800 103 8181 | Wealth/ private banking |
| 1800 200 3344 | Register your grievance |
| 18001025600 | For NRI support |
Note: The above mentioned numbers are toll free numbers and are subjective to change by the proprietor based on the service.
ICICI Bank Credit Card Customer Care SMS
You can now send a text message through your registered mobile number to avail the designated SMS number services and bank updates. It would need you to add specific codes from the registered number only to authenticate the process.
| Balance Enquiry | SMS IBALCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766. |
| Reward Points | SMS IRPCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766. |
| Last Payment | SMS ILPCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766. |
| Payment Due Date | SMS IPDDCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766. |
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ICICI Bank Credit Card Customer Care Email services
You can send an email to the ICICI Bank Credit Card Customer Care service email address specifying your concern and to block your credit card or raise any concern. To ensure the request is processed seamlessly please provide the details of your account number, identification information.
| customer.care@icicibank.com |
|---|
ICICI Bank Credit Card Blocking Services
Having multiple options to resolve and block the ICICI Bank Credit Card in the case of theft, fraudulent transactions is a relied to many cardholders. Now avail the services through:
ICICI Bank Credit Card Blocking Number
You can call the toll free helpline – 1860 120 7777. to block or blacklist your stolen card or for card override.
Block ICICI Bank Credit Card on Net Banking
Having multiple options to resolve and block the ICICI Bank Credit Card in the case of theft, fraudulent transactions is a relied to many cardholders. Now avail the services through:
- You can visit the ICICI bank official website and login to your account with User ID and Password and then hit ‘Login’ button.
- Navigate to the credit card section on the main page and hover to ‘block’ your credit card option.
Block ICICI Bank Credit Card on Mobile App
- Log in to the ICICI Bank iMobile Pay app using your mPIN or Internet Banking User ID and Password.
- Navigate to the ‘Cards and Forex’ section on your Dashboard and choose the specific card you want to manage.
- Locate and select the ‘Block Card’ option.
- Complete the required form by specifying the card to block, choosing between ‘Permanent’ or ‘Temporary’ block types, selecting a reason for blocking, and then proceed.
- Receive a confirmation message indicating that your Credit Card has been successfully blocked.
ICICI Bank Credit Card Customer Grievance Redressal
If you are dissatisfied/facing a service problem with any of the services or resolutions provided by the ICICI Bank customer care facilities, you may always reach out to ICICI Bank under 2 different categorized queries and direct your complaint:
Level 1: Registering Your Grievance For The First Time.
To escalate your complaint, send an email to the grievance redressal cell. To send an email, click this link. Fill out the ‘Product/Service’, ‘Complaint Related To’, and ‘Type of Complaint’ fields using the drop-down menus. Make sure you use the same email address that is linked to your credit card.
Level 2: If You Have A Problem With The Initial Response.
The alternative method is you may always escalate the matter and contact Mr. Subhendu Tripathy, Head of Phone Banking. You can achieve this in the following ways:
Mail: To contact the manager of phone banking, complete a complaint form with details about your concern. Once you’ve completed and signed the form, send it to this address:
Mr. Subhendu Tripathy,
ICICI Bank Ltd.,
Phone Banking Center, ICICI Bank Tower,
Financial District, Gachibowli,
Hyderabad (500032)
Note: From the date the letter arrives the bank would take at least 4 to 5 days to get back to you.
ICICI Bank City-wise Customer Care Number
ICICI has provided city wise credit card customer care numbers. Where you can contact the service provider according to the city you are currently residing in.
| Location | Customer Care Number |
|---|---|
| Assam | 9864667777 |
| Bangalore | 8033667777 |
| Bihar | 8102667777 |
| Bhopal | 7553366777 |
| Chattisgarh | 9098667777 |
| Bhubaneswar | 6743366777 |
| Chandigarh | 0172-3366777 |
| Chennai | 044-33667777 |
| Dehradun | 1353366777 |
| Delhi | 011-33667777 |
| Ernakulam | 4843366777 |
| Gurgaon | 0124-3366777 |
| Hyderabad | 4033667777 |
| Jaipur | 1413366777 |
| Kolkata | 033-33667777 |
| Lucknow | 5223366777 |
| Mumbai | 022-33667777 |
| Panaji | 8323366777 |
| Patna | 6123366777 |
| Raipur | 7713366777 |
| Ranchi | 6513344339 |
| Shimla | 1773366777 |
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ICICI Bank Credit Card Customer Care Service For NRIs
ICICI Bank assists its international customers by providing them with several channels for communicating with the bank. If you are an NRI, you may contact ICICI Bank via phone, chat, email, service request, mobile app or just visit by to the nearest foreign branches.
- Through Call: You can call the ICICI Bank NRI Customer Care centre with any questions or concerns. You can find the customer service numbers for the countries from where you are calling the link mentioned below
- Request Call Back: You may also request a call from the Bank by filling out the form at the link mentioned below.
- E-mail: ICICI Bank has built a separate portal just for its NRI clients. You may contact them at (nri@icicibank.com). If you are a registered user of Money2India.com, please submit the email from your registered email address.
- Mailing Address: ICICI Bank offers a special cell where NRI clients may send off their emails if they have any questions or need assistance. Their address mentioned below
NRI Services Center (CPC NRI)
ICICI Bank Limited, RPC Mumbai,
Autumn Estate, 5th Floor, ‘A’ Wing,Near Mhada,
Chandivali, Andheri (E),
Mumbai – 400 072, INDIA
ICICI Bank Credit Card Customer Care International Contact Numbers
For international customers, below mentioned are the toll-free contact details of the Bank from your respective area.
Contact Numbers of Other Offices
| UAE | 00-800-0911-4001, 00-800-0183-0173 |
| Bahrain | 800 04 877, 97380004854 |
| Hongkong | 852800969119, 800969596 |
| Malaysia | 601800816205, 1800815078 |
| New Zealand | 64800442751 |
| Oman | 96880077285, 80078855 |
| Saudi Arabia | 9668008500339, 8008501426 |
| Qatar | 800101631, 974-800101724 |
| Kuwait | 96522059260 |
Direct related Queries Toll-free numbers
| Non Toll-free number | 91-22 3914 0422, 9am-6pm IST (Monday to Friday) |
| Toll-free Numbers | 9am-11:59pm IST (Monday to Friday) |
| USA | 18339651642, 18448857400 |
| United ArabEmirates | 80001830040, 9718000320807 |
| Singapore | 8001014621, 658003211140 |
| United Kingdom | 08000291679, 448081754580 |
| Australia | 1800976163, 611800324856 |
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ICICI Nodal Office Contact Details
If you are dissatisfied with the resolution you have gotten through previous channels, you can take the issue to the senior nodal official.
Here are the contact information for the primary nodal officer:
| Email Address | headservicequality@icicibank.com |
| Address | Principal Nodal Officer ICICI Bank Limited, Bandra Kurla Complex Mumbai 400051 |
| You can write to | ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda,Serilingampally, Hyderabad – 500032. |
| Registered Office | ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. |
| Corporate Office | ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 |
ICICI Bank Credit Card Customer Service Postal Address
The other option where the cardholders can submit a letter about any query and grievances the address is as shown below:
| Service Postal Address | ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad Pin Code: 500032 |
ICICI Banks’ Integrated Banking Ombudsman Scheme
If your complaints aren’t resolved within 30 days of under the respective branch or head office in service of your complaint, you can lodge the complaint to the following address:
Centralised Receipt and Processing Centre (CRPC) Reserve Bank of India Central Vista, Sector 17 Chandigarh – 160017
You may raise the complaint on the online platform affiliated to RBI:
https://cms.rbi.org.in
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