SBI Personal Loan Customer Care Number

With dedicated helplines for SBI Personal Loan Comprehensive Customer Care Services you may resolve any personal loan enquiry. For your queries you can get the assistance you need through phone numbers, SMS, emails, and even postal services. You can also complain to the Grievance redressal cell if you find any problems with your SBI Personal loan. Given below are the SBI personal loan customer care numbers for different queries on personal loan applications, repayment terms, interest rates, etc:

Toll-free numbers:

1800 1234 1800 2100
1800 11 2211 1800 425 3800
080-26599990 -

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SBI Personal Loan Missed Call Service

Another customer care service that you can take advantage of is the SBI missed call service, SBI Quick which will give you banking-related information. This service will only work if you are registered with the missed call service.

To register for this service, you can send an SMS by typing ‘REG (your account number)’ to the number 09223488888. Once you get confirmation that the registration is successful, you will be able to use the missed call service. However, if you wish to cancel your registration, simply SMS ‘DREG’ to 09223488888.

SBI Personal Loan Customer Care Email

You can also contact SBI personal loan customer care through email, the email addresses are given state-wise. The SBI headquarters email address is:


SBI Personal Loan Customer Care Number for NRI

As a non-resident Indian you may require assistance with your personal loan, whether you’re applying for a new loan or you have an issue with an existing loan. SBI offers a robust customer care service that will provide you swift solutions. Here are the SBI personal loan customers care numbers for non-resident customers:

Country International Numbers
Australia 1800-012-473
Bahrain 80-801-724
Belgium 80-076-562
Canada 1866-3284-209
France 800-740-849

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For other customers residing elsewhere, you can contact the number: +91-80-26599990.

Furthermore, for calling the above mentioned numbers, refrain from using the country codes. You can also contact the customer service through email:

SBI Pre-Approved Personal Loan Customer Care

The State Bank of India offers a dedicated customer care service that can serve you in different languages including Hindi, English, Telugu, Bangali, Tamil, Kanada, Marathi, Malayalam, Odia, Gujarati, Assamese and Punjabi. For any queries related to personal loan, you can reach out through multiple ways, i.e, by calling customer care, by sending an SMS, Missed call, Email or by sending a postal letter. For any grievances, you can contact customer care, nodal officers and the banking ombudsman to help resolve your issues.

SBI Pre-Approved Personal Loan Customer Care SMS Services

SBI offers pre-approved loans to all eligible customers, if you want to know your eligibility, you can SMS ‘PAPL’ to 567676.

If you are not satisfied with the service provided by SBI customer care, you can also SMS ‘UNHAPPY” to 8008 20 20 20.

Common Issues Handled by SBI Personal Loan Customer Care

The common issues that are handled by SBI personal loan customer care are as follows:

  • Loan Application Status: Track the status of your personal loan application status, by contacting customer care. They will provide real-time updates on the status of the application making sure you are well informed.
  • EMI Payments: For assistance with EMI payment including scheduling, rescheduling or understanding your EMI schedule, you can contact customer care. They can also help with issues related to missed or delayed payments.
  • Interest Rates: Through customer care service, you can get detailed information on current interest rates and existing applicable charges.
  • Document Submission: You can get guidance on required documents for your loan application. Ensuring you have all the required paperwork to minimise delays in loan processing.
  • Account Statements: Through customer care service you can request detailed loan account statements, helping you keep track of your loan balance, payment history, and more.
  • Prepayment and Foreclosure: You can learn about the prepayment and foreclosure process of your personal loan with proper information of the steps involved, associated charges and how prepayment can affect your loan's overall cost.

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SBI Personal Loan Network Nodal Officers Number

SBI also offers several ways for you to communicate with customer service to not only voice your grievances but also to directly speak with the representative of the bank. This will help you get answers to any questions or information that you would like to know regarding your personal loan. Here are the statewise numbers for SBI loan customer care number of network nodal officers that you can contact:

City Contact Number Address
Ahmedabad 079-25506577
Local Head Office, Bhadra, Ahmedabad 380001
Bengaluru 080-25943026
Local Head Office, 65, St. Mark’s Road, Bangalore 560001
Bhopal 0755-4288010
Local Head Office, Hosangabad Road, Bhopal 462011
Bhubaneshwar 0674-2391772
Local Head Office, III/I, Pt. J L Nehru Marg, 751001
Chandigarh 0172-2703315
Local Head Office, Sector 17 A, Chandigarh 160017

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Want to know more? You can check more on different loan types available by various lenders from the table below:

SBI Personal Loan Customer Grievance Redressal

If you have any complaints that you need to raise with SBI, you will have to go through various steps.

Step 1: You will need to fill out a complaint form and contact your Branch Manager through Email, Toll-free numbers, or SMS. If your complaint has not been resolved within 10 days, then you can escalate the issue to Step 2.

Step 2: For further escalation you can then contact the Network Nodal Officers of your respective state.

Step 3: You can also contact the Deputy General Manager of the Customer Service Department or the Grievance Redressal Cell at the local head offices. You can contact the head office below:

Mumbai (Metro), State Bank of India, Mumbai Metro (A&BU), "Synergy", B.K.C., Mumbai 400 051, Phone number: 022 - 26445471/26445464

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SBI Personal Loan Customer Care Postal Contact Details

If you would like to connect through the post, here are the addresses for the postal service:

SBI Customer Service Department Contact Details

SBI Customer Service Department,
State Bank of India,
State Bank Bhavan,
16th floor, Madam Cama Road,
Mumbai 400 021,
Fax: 022-22742431, Tel: 022-22029456.

SBI Principal Nodal Officer Contact Details

To address a letter to the principal nodal officer, you can use the address below:

General Manager,
Customer Service,
State Bank of India,
State Bank Bhavan,
6th floor,
Madam Cama Road,
Mumbai 400 021,
Fax: 022 22742431.

SBI Deputy General Manager Contact Details

To send a written complaint to the deputy general manager of the customer service department, you can use the following address:

The Dy General Manager,
Customer Service Department,
State Bank of India,
State Bank Bhavan,
16th floor,
Madam Cama Road,
Mumbai 400 021,
Fax: 02222742431.

You can also email the Deputy General Manager at

SBI Chairman Contact Details

To send a written complaint to the chairman, you can use the following address:

The Chairman,
State Bank of India,
State Bank Bhavan,
Madam Cama Road,
Mumbai 400 021,
Fax: 022 22742430.

RBI Integrated Banking Ombudsman

The Reserve Bank of India (RBI) Integrated Banking Ombudsman is an efficient grievance redressal mechanism for you to resolve your complaint. It is the last resource for you to voice your complaints if the bank’s resolution for it is not up to your satisfaction. They simplify the filing and processing of complaints, ensuring a more accessible, transparent, and fair resolution system for you. As well as helping Banks address and resolve customer grievances more efficiently.

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Frequently Asked Questions

SBI offers multiple ways to contact loan customer care: toll-free numbers 1800 1234 & 1800 2100 or their website for email options.

To know your SBI loan details you can log in to SBI net banking or mobile app and navigate to ‘enquiries’ under the ‘Personal Loan’ section to view your details.

Yes, SBI offers 24/7 toll-free numbers 1800 1234 & 1800 2100 for customer care, including loan inquiries.

File a complaint about your SBI personal loan via toll-free number 1800 11 2211, website email options, or SMS "UNHAPPY" to 8008202020.

You can call SBI customer care for loan inquiries 24/7 on their toll-free numbers 1800 1234 & 1800 2100.

SBI currently doesn't offer online closure for personal loans. You'll need to visit your nearest branch.

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