If you are looking for ICICI Bank Credit Card Customer Care Hyderabad, you can use ICICI Bank’s official customer care number and digital support channels. ICICI Bank does not provide a separate city-only credit card helpline for Hyderabad customers. The official ICICI Bank credit card customer care number is available for customers across India, including Hyderabad. You can call customer care for credit card billing issues, payment problems, reward points, card blocking, EMI queries, card delivery, limit-related requests, and transaction disputes.
| The toll-free, 24/7 customer care service number for ICICI bank is 1800 1080. |
ICICI Bank Credit Card Customer Care Hyderabad Overview
ICICI Bank credit card customers in Hyderabad can contact the bank through phone banking, customer care email, online service requests, the iMobile app, internet banking, WhatsApp Banking, branch support, and grievance escalation. For urgent issues such as credit card loss, fraud, suspicious activity, or unauthorised transactions, it is better to call the official helpline immediately.
Here is a comprehensive overview of all the mentioned services:
| Service | Contact Details | Purpose |
|---|---|---|
| ICICI Bank Customer Care Toll Free Number | 1800 1080 | General banking and credit card customer care support |
| Domestic Customers Travelling Overseas | +91-22-33667777 | Support for domestic customers who are outside India |
| Customer Care Email ID | customer.care@icici.bank.in | Written support for banking and card-related queries |
| Customer Support Email | customer.care@icicibank.com | Email support listed on ICICI Bank contact page |
| Fraud Reporting Helpline | 1800 2662 | Report online fraud or suspicious banking activity |
| National Cyber Crime Helpline | 1930 | Report online financial fraud through cybercrime support |
| ICICI Phone Banking Center Hyderabad | ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad 500032 | Postal communication and customer support reference |
Also Read: ICICI Bank Credit Card Customer Care Number
ICICI Bank Credit Card Customer Care Number
The main ICICI Bank credit card customer care number for Hyderabad customers is 1800 1080. This is the official ICICI Bank customer care toll-free number and can be used for credit card-related support as well as other banking queries.
| Contact Type | Number | Best Used For |
|---|---|---|
| Toll-Free Customer Care | 1800 1080 | Credit card, account, loan, transaction, and general customer service queries |
| Overseas Support for Domestic Customers | +91-22-33667777 | Support when an Indian customer is travelling outside India |
| Fraud Helpline | 1800 2662 | Online fraud, suspicious transactions, and urgent fraud reporting |
| Cyber Crime Helpline | 1930 | National cyber fraud reporting support |
You can call this number for common credit card needs, such as:
- Credit card bill or statement query
- Credit card payment not updated
- Credit card activation or PIN generation help
- Credit card limit-related query
- Reward points or cashback issue
- EMI conversion or foreclosure request
- Card delivery or dispatch status
- Transaction declined issue
- Card replacement or closure request
- Unauthorised transaction reporting
For best service, call from your registered mobile number. Keep the last four digits of your ICICI Bank credit card ready. Do not share your full card number, CVV, OTP, PIN, internet banking password, or app password with anyone.
ICICI Bank Credit Card Support Through iMobile and Internet Banking
Many ICICI Bank credit card services can be managed through iMobile or internet banking. This is often faster than calling customer care for simple requests.
| Service | Digital Channel Use |
|---|---|
| View Credit Card Bill | Check current statement, outstanding amount, minimum amount due, and payment due date |
| Pay Credit Card Bill | Make payment through bank account or supported payment options |
| Generate PIN | Create or reset credit card PIN securely |
| Manage Card Controls | Enable or disable online, contactless, international, or ATM transactions where available |
| Raise Service Request | Submit card-related requests without visiting a branch |
| Track Requests | Check the status of complaint or service request |
For routine issues, digital banking may be more convenient. For serious issues such as fraud, a lost card, or unauthorised card usage, contact ICICI customer service immediately.
Also Read: ICICI Bank Credit Card Customer Care Bangalore
ICICI Bank Credit Card Customer Care Through WhatsApp Banking
ICICI Bank customers in Hyderabad can also use WhatsApp Banking for quick banking and credit card-related service access. This option is useful when you want to check available services, navigate support options, or access basic banking features without calling customer care. ICICI Bank’s official WhatsApp Banking number is +91 86400 86400.
| WhatsApp Banking Detail | Information |
|---|---|
| Official WhatsApp Number | +91 86400 86400 |
| How to Start | Save the number and send ‘Hi’ from your registered mobile number |
| Best Used For | Block or unblock debit and credit cards anytime; check limits, last transactions, EMI details and billing cycles. |
| Availability | Available digitally through WhatsApp, subject to service availability |
| Charges | No separate ICICI Bank service charge is generally mentioned, but mobile data charges may apply |
For safety, use only the official ICICI Bank WhatsApp number. Do not share your OTP, CVV, credit card PIN, internet banking password, full card number, or any private banking detail on WhatsApp. The Bank also advises customers not to respond to WhatsApp messages asking for OTP or sensitive information.
ICICI Bank Credit Card Customer Care Through SMS
Credit card customers of ICICI can use SMS Banking for quick card-related information. This is helpful when you want to check your credit card balance, reward points, last payment, or payment due date without logging in to internet banking or calling customer care.
Send the SMS from your registered mobile number to 5676766 or 9215676766. If you have only one ICICI Bank Credit Card linked to your user ID, the last 6 digits of the credit card may not be required. If you have multiple credit cards, include the last 6 digits of the specific card.
| Service Required | SMS Format | Send To |
|---|---|---|
| Credit Card Balance Enquiry | IBALCC Last 6 digits of Credit Card | 5676766 or 9215676766 |
| Reward Points | IRPCC Last 6 digits of Credit Card | 5676766 or 9215676766 |
| Last Payment | ILPCC Last 6 digits of Credit Card | 5676766 or 9215676766 |
| Payment Due Date | IPDDCC Last 6 digits of Credit Card | 5676766 or 9215676766 |
Example: To check the balance for a credit card ending in 123456, send IBALCC 123456 to 5676766 or 9215676766.
SMS Banking is useful for quick information, but it may not solve complex issues such as unauthorised transactions, card loss, charge disputes, failed payments, or closure requests. For such cases, call ICICI Bank customer care at 18001080 or raise a service request through official ICICI Bank digital channels.
ICICI Bank Credit Card Customer Care Email ID
Email support is useful when you want a written record of your complaint or request. You can write to ICICI Bank customer care from your registered email ID. Mention only the last four digits of your credit card number, not the full card number.
| Email ID | Use |
|---|---|
| customer.care@icici.bank.in | Customer care support for ICICI Bank services |
| customer.care@icicibank.com | Support email listed on ICICI Bank contact page |
| antiphishing@icicibank.com | Report suspicious, malicious, or phishing emails and calls |
When writing an email, include your registered mobile number, issue summary, transaction date, amount, merchant name if applicable, and complaint reference number if you already have one. Avoid attaching screenshots that reveal full card details, CVV, OTP, or passwords.
Also Read: Bank Credit Card Customer Care Number
ICICI Bank Credit Card Customer Care Hyderabad Postal Address
ICICI Bank lists a Phone Banking Center address in Hyderabad. Customers can use this address as a customer support reference for written communication, where applicable.
| Postal Address |
|---|
| ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad 500032 |
If you are sending any written request, include your name, registered mobile number, email ID, service request number, and a clear explanation of the issue. Do not write your full credit card number, CVV, PIN, or password in any physical letter.
How to Raise an ICICI Bank Credit Card Complaint Online
If you do not want to call, you can use ICICI Bank’s digital support options. Online complaints are useful for non-emergency credit card issues because they create a reference number that can be tracked later.
- Visit the official ICICI Bank website.
- Go to the Customer Care, Help, or Support section.
- Select ‘Credit Card’ as the product category.
- Choose the issue type, such as billing, payment, card delivery, dispute, rewards, or EMI.
- Enter the required details carefully.
- Submit the request and save the service request number.
- Use the same reference number for follow-up or escalation.
For unauthorised transactions, card loss, or suspected fraud, call the bank immediately. Online requests are helpful, but urgent risks should be reported through faster channels first.
When Should You Contact ICICI Bank Credit Card Customer Care?
You should contact ICICI Bank Credit Card Customer Care when you need help that cannot be solved through the app, internet banking, or regular self-service options. Some issues are routine. Some need quick action.
| Issue | Recommended Action |
|---|---|
| Lost or stolen credit card | Block the card immediately through customer care or digital channels |
| Unauthorised transaction | Report to customer care and fraud helpline immediately |
| Payment not reflecting | Raise a service request with payment reference details |
| Wrong charge in statement | Contact customer care or raise a billing dispute |
| Reward points not credited | Check card terms and raise a query if eligible points are missing |
| EMI cancellation or foreclosure | Use customer care or internet banking service request |
| Credit card closure | Call customer care or submit a closure request through official channels |
Also Read: ICICI Bank Personal loan | ICICI Bank Business Loan
ICICI Bank Credit Card Customer Care Timings
ICICI Bank provides customer support through multiple channels. Automated phone banking and digital banking services may be available round the clock. However, some credit card queries that need human assistance may have specific support hours, depending on the service type.
| Support Type | Availability | What You Can Do |
|---|---|---|
| Phone Banking IVR | Usually available 24/7 | Access automated support, card services, and basic information |
| Customer Care Executive | May depend on query type and bank support hours | Speak to an executive for complex credit card queries |
| iMobile App | 24/7 digital access | Manage card, view bill, pay dues, control transactions |
| Internet Banking | 24/7 digital access | View card details, statement, service requests, and payments |
| Email Support | Can be sent anytime | Useful for written complaints and non-urgent issues |
ICICI Bank Credit Card Fraud Reporting
If you notice an unauthorised transaction, unknown OTP request, suspicious call, or phishing message, act immediately. Do not wait for the next statement date. Credit card fraud cases should be reported quickly so the bank can take necessary action.
- Call ICICI Bank customer care at 1800 1080.
- Use the fraud helpline 1800 2662 for online fraud-related reporting.
- Call 1930 for National cybercrime helpline support.
- Report suspicious emails or phishing attempts to antiphishing@icicibank.com.
- Block or disable the card through iMobile or internet banking, if available.
- Keep screenshots, SMS alerts, transaction IDs, and complaint reference numbers safely.
Also Read: Best Credit Cards in India
ICICI Bank Credit Card Grievance Redressal
If your complaint is not resolved through regular customer care, you can escalate it as per ICICI Bank’s grievance redressal process. Always keep the service request number ready before escalation.
| Escalation Stage | What to Do |
|---|---|
| Level 1 | Contact ICICI Bank customer care through phone, email, online support, app, or branch |
| Level 2 | Escalate with the service request number if the first response is not satisfactory |
| Level 3 | Use the official grievance redressal channel listed by ICICI Bank |
| Further Escalation | Approach the RBI Integrated Ombudsman Scheme if eligible and unresolved within the prescribed timeline |
While escalating, provide the exact issue, date of complaint, reference number, transaction details, and previous response received. Clear details help the bank resolve the matter faster.
Safety Tips While Contacting ICICI Customer Service
Credit card users should be careful while searching for customer care numbers online. Fraudsters often create fake helpline pages and ask customers to share sensitive details. Always use contact details from ICICI Bank’s official website.
- Do not share OTP, CVV, credit card PIN, or internet banking password.
- Do not share your full credit card number with unknown callers.
- Do not install screen-sharing apps on request from a caller.
- Do not click unknown links sent by SMS, WhatsApp, or email.
- Do not transfer money for refund processing, card activation, or KYC update.
- Use only official ICICI Bank customer care numbers and email IDs.
- Check your card statement regularly for unknown transactions.
- Report suspicious emails and calls to ICICI Bank’s anti-phishing channel.
Final Thoughts
The ICICI Bank Credit Card Customer Care Hyderabad number is not separate from the national ICICI Bank customer care number. Customers in Hyderabad can call 18001080 for ICICI Bank credit card customer care. If you are travelling overseas, you can contact +91-22-33667777. For written support, use customer.care@icici.bank.in or customer.care@icicibank.com. If there are fraud-related issues, contact ICICI Bank quickly and also use the cyber fraud helpline if required.
For safe banking, use only official ICICI Bank channels. Never share OTP, CVV, PIN, passwords, or full card details with anyone. If you lose your card, notice unauthorised use, or suspect theft, report it immediately and block the card through customer care or digital banking.
Download the Buddy Loan App Now!
One solution to each of your financial needs at your fingertip.
Scan to download now
