Federal Bank Credit Card Customer Care Number

In order to resolve any concern pertaining to your Federal Bank Credit Card, a dedicated helpline is assigned to you through 1800-420-1199 number. Under 24*7 assistance, you can now report instances of stolen credit cards or any unauthorized transactions to block card services and prevent further fraudulent activities.

With Federal Bank's customer service channels, you can re-apply for a new card, request a replacement, increase your credit limit, or temporarily block your card. Federal Bank offers quick customer care services and grievance redressal for your credit card-related issues.

Federal Bank’s 24*7 Toll Free Number

NOTE: Calling from your mobile number that is registered with the bank will get you faster service as customer identification is easier.

Table of Content

• ⇾ Federal Bank Credit Card Customer Care International Helpline Number
• ⇾ Federal Bank Credit Card Customer Care Email
• ⇾ Block Lost/ Stolen Federal Bank Credit Cards
• ⇾ Federal Bank SMS Services
• ⇾ Federal Bank Credit Card Grievance Redressal
• ⇾ Zonal Office Details For Federal Bank Credit Card
• ⇾ Reserve Bank Ombudsman (RBO)
• ⇾ Frequently Asked Questions

Federal Bank Credit Card Customer Care International Helpline Number

For further assistance, you can visit the Federal Bank website or even reach to your nearest branch to amass more specific information. You can get any assistance you need for your credit card even when you are abroad.

Federal Bank Credit Card Customer Care Email

Customers seeking assistance or support regarding their Federal Bank credit card can conveniently reach out to the dedicated customer care team via email. The email support service provides a formal and documented means of communication, ensuring that inquiries and concerns are addressed promptly and efficiently.

You can also send an email outlining your complaints or asking any questions regarding your credit card to the bank using this address:

Also, check other Federal Bank Customer Care Email IDs from below:

Federal Bank Customer Care Email for India & Abroad

If none of the steps listed above have worked and you want to submit a form detailing your grievances, complete the form at the address provided below.

Block Federal Bank Credit Card

If your Federal Bank credit card has been misplaced, or stolen, or you suspect fraudulent activity, you should immediately take action. By blocking the card, you can mitigate the risk of unauthorized usage and safeguard your financial interests.

Here is the step-by-step procedure for blocking your lost or stolen Federal Bank credit card.

Federal Bank Credit Card Block Number

Block Federal Credit Card With FedNet Internet Banking

• Step 1: Log in to your FedNet account.
• Step 2: Select the "Credit Card" module on the home screen.
• Step 3: Choose the "Manage Credit Card" option.
• Step 4: Under the "Manage Card" section, click on "Report Missing Card".
• Step 5: Follow the on-screen instructions to complete the blocking process.

Federal Bank SMS Services

Check the SMS Formats for Transferring Money and Recharging with Federal Bank SMS services as shown below:

Federal Bank Credit Card Grievance Redressal

Federal Bank has a dedicated grievance redressal mechanism for addressing credit card customer complaints and grievances. Federal Bank offers a few ways to file a grievance about your credit card.

Here are the steps that you can follow for the redressal of your credit card-related grievances:

• Step 1: Call the toll-free customer care number given above.
• Step 2: Contact your nearest branch directly.
• Step 3: Send an email to the mail IDs given above.
• Step 4: If the steps above have not yielded results, submit a form detailing your grievances to the address given below.
• The form can be downloaded from the bank's website and can be found here -

The Deputy Vice President,
Service Quality Department,
Federal Towers, Head Office,
Aluva, Ernakulam, Kerala - 683 101.

• Step 5: The bank has designated a principal nodal officer to handle credit card grievances. If you are unhappy with the initial response, you can escalate the complaint to the Zonal Nodal Officer or the Principal Nodal Officer. Their contact details are available on the Federal Bank website.

Ms. Shalini Warrier, Chief Operating Officer, CEO's Secretariat, Federal Bank Limited, Federal Towers, Bank Junction, Aluva, Kerala - 683 101.

If you have taken all the steps above and still not received a satisfactory redressal of your grievance, you may write to: The Managing Director & CEO, The Federal Bank Ltd., Corporate Office, Federal Towers, Aluva, Kerala - 683 101

Zonal Office Details For Federal Bank Credit Card

The table below presents the contact details of the Federal Bank's zonal offices across India. This information will enable you to directly reach out to the zonal office responsible for your area, ensuring that your concerns are addressed promptly and effectively.

Reserve Bank Ombudsman (RBO)

As the next level of grievance redressal, unresolved complaints can be taken up with the bank's internal ombudsman. You can file a complaint with the Reserve Bank of India's Ombudsman Scheme. This is a government agency that helps resolve disputes between banks and their customers. You can find more information about the RBO scheme on the Federal Bank website or the RBI website.

You Can Also Check Other Bank's Credit Card Customer Care Numbers