IDFC First Bank Customer Care

IDFC First Bank customer care service is a quick and efficient solution for addressing all the concerns regarding your banking with IDFC First Bank. The customer care service is provided through multiple touchpoints, including phone, email, and WhatsApp. The bank’s responsive service infrastructure ensures round-the-clock assistance across India.

Read on to learn more about this service and how you can address your account queries, loan concerns, or lodge a complaint.

Table of Contents:

• ⇾ ⁣IDFC First Bank Customer Care Methods
• ⇾ ⁣IDFC Bank Customer Care Number
• ⇾ ⁣IDFC Customer Care for NRIs
• ⇾ ⁣IDFC FIRST Bank Whatsapp banking
• ⇾ IDFC Customer Care Email
• ⇾ ⁣IDFC First Bank App Support (for self-service options)
• ⇾ ⁣IDFC FIRST Bank Grievance Redressal
• ⇾ ⁣IDFC FIRST Bank Service Request Tracking
• ⇾ Frequently Asked Questions

IDFC First Bank Customer Care Methods

IDFC Bank offers modern methods for customer care support, which offer quick resolution for most issues. Various methods provided include:

1. Customer Care Numbers
2. Customer Care Numbers for NRI
3. Email facilities
4. Whatsapp banking
5. App support (for self-service options)
6. Branch Visit

IDFC Bank Customer Care Number

The IDFC bank customer care number is one of the fastest and easiest methods of customer support provided by the bank. Accessing IDFC First Bank customer care numbers ensures seamless support for a wide range of services.

These numbers are applicable across locations all over India. The IDFC loan customer care number 24x7 is especially useful for time-sensitive EMI or repayment concerns.

IDFC Customer Care for NRIs

IDFC First Bank customer care support is widely available for customers across various nations, regardless of location. The bank offers a seamless and quick support facility through its 24/7 customer support channels.

If you are looking for country-specific numbers, the following table might help:

IDFC FIRST Bank Whatsapp banking

IDFC First Bank WhatsApp banking is one of the latest customer care facilities introduced by the bank, specifically focusing on the younger generations and people who are in need of quick feedback.

Simply send a ‘hi’ and the bank will reply to your message. If you have started the conversation with the registered mobile number, the chatbot will return with accurate results and updates regarding your account.

IDFC Customer Care Email

If the resolution is not urgent or for details regarding all products and services, it is advised to use the email mechanism. Below are the IDFC customer care email addresses.

Customers should include account/loan numbers, registered contact details, and a clear description of the issue for faster resolution. Response time is usually within 24 to 48 hours.

IDFC First Bank App Support (for self-service options)

The IDFC FIRST Bank's mobile banking app is designed with extensive self-service options, allowing you to manage many of your banking needs directly within the app without needing to call customer care or visit a branch.

The IDFC mobile banking is highly efficient and provides features like:

• Account & Statement Access: Instantly check balances and download account/card statements.
• Fund Transfers: Send money via UPI, IMPS, NEFT, and RTGS.
• Bill Payments & Recharges: Pay utility bills and recharge mobile, DTH, and FASTag.
• Card Management: Block/unblock Debit/Credit Cards, generate/change PINs, and manage card usage controls.
• Loan Management: View various loan details and EMI schedules and download loan statements.
• Service Requests: Raise and track various banking service requests directly within the app.
• Update Personal Details: Easily change your registered mobile number or email address.
• UPI Functionality: Full UPI features, including Scan & Pay.

And many more.

⁣IDFC FIRST Bank Grievance Redressal

IDFC First Bank maintains a structured grievance redressal mechanism in line with regulatory norms. If your queries are unresolved via phone or email, complaints can be escalated in various phases until you receive a satisfactory resolution.

1. Level 1: Branch Level Customer Service

Contact customer care through a call or email. Most issues are resolved here. You can use any of the methods mentioned above.

2. Level 2: Regional Nodal Officer / Nodal Officer

If you are not satisfied with the resolution, you can write to the Grievance Redressal Officer using the following details:

Contact Type	Details
Email ID	RNO@idfcfirstbank.com nodaldesk@idfcfirstbank.com
Contact Number	022-41652700 Timing: Monday to Saturday – 9:30 AM to 6:00 PM (Except 2nd & 4th Saturdays and bank holidays)
Address	IDFC FIRST Bank Ltd. Building no. 2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706, Maharashtra, India Landmark: Raheja Universal or Honda Service Centre

3. Level 3: The Principal Nodal Officer

If your concern is still unsatisfactory, critical matters or a lack of response within 7 working days, you can escalate to the Principal Nodal Officer for a firmer response.

Here is how you can raise the concern:

Email ID	PNO@idfcfirstbank.com
Contact Number	1800 209 9771 (24×7)
Write at	IDFC FIRST Bank Ltd. Building no. 2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706, Maharashtra, India Landmark: Raheja Universal or Honda Service Centre

This multi-level approach to IDFC First Bank grievance redressal ensures procedural transparency and timely resolution.

⁣IDFC FIRST Bank Service Request Tracking

If you have already raised any complaints in the past, you can use IDFC Bank’s service tracker to check for your service request status. For this purpose, you can use the following steps:

1. Via the IDFC FIRST Bank Mobile App:
• Log in to your IDFC FIRST Bank Mobile Banking App.
• From the home page of the app, tap on the ‘Customer Service’ section.
• Scroll down to ‘Track my service requests’ to find all your requests and their current status.
2. Via the Website (Customer Care Self-Service Portal):
• Go to the IDFC FIRST Bank website and navigate to their Customer Care section. It will be on the top right of the website.
• On the page, look for the option ‘Track request’. Click on the ‘Help centre’ option that appears on hover.
• You will be prompted to enter your mobile number registered with the bank and verify it with an OTP.
• After successful verification, you should be able to view your raised requests and their status.

IDFC FIRST Bank allows you to track the status of various service requests, including:

• Loan application status
• Credit card application status
• Requests related to accounts and deposits
• Card-related requests
• FASTag-related requests
• And other general service requests you may have raised via the app, customer care call, or email.