The Federal Bank customer care number helps you connect to immediate assistance or any concerns you may have regarding your savings, NRI accounts, loans, or technical concerns.
This multilingual and helpful customer care support by Federal Bank for your queries, regardless of whether it is domestic or international, ensures 24/7 support for all customers through phone, email, and digital touchpoints.
Services Offered by Federal Bank’s Customer Care Number
he Federal Bank customer care service is highly efficient and helpful if you are confused about any of their services. Below are some useful numbers:
| Federal Bank customer care number | 1800-425-1199 1800-420-1199 |
| Federal Bank customer care number for customers abroad | 0484-2630994 0484-2630995 080-61991199 |
| Customer Facilitation Services (NEFT/RTGS) | 0484-2752051 2752077 |
The numbers mentioned above can be used to avail almost all the services of the Contact Center.
The customer care number of Federal Bank offers instant assistance for card services, account queries, online banking issues, and more. Customers have to follow the IVR or speak directly with an agent.
Here are some of the services offered through the customer care number:
- Product-related information
- Account statements and scheme change requests
- Status of cheques (local clearing and outstation)
- Clarification of account entries
- Corporate and Retail FedNet support
- ATM debit card assistance
- Email and mobile alert registration/cancellation (for individual/single accounts)
- Interest certificates for deposit accounts
- Provisional interest certificates for housing loans
- Support for digital banking products
- Details of loan products
- Complaints related to ATM, NEFT/RTGS, remittances, mobile banking, etc.
- Information on service charges and interest rates
- Branch and ATM locator assistance
- Collecting feedback on products and services
- Telebanking
Federal Bank Customer Care E-mail
For non-urgent banking issues or documentation queries, customers can email Federal Bank directly. The customer service team typically responds within 24–48 hours.
Following is the list of email IDs for various enquiries:
| FedNet Internet Banking | fednetinfo@federalbank.co.in |
| Mobile Banking | contact@federalbank.co.in |
| NRI Account Opening | nridiv@federalbank.co.in |
| Credit Cards | creditcards@federalbank.co.in |
| Any other general queries | contact@federalbank.co.in |
| Customer Facilitation services (NEFT/RTGS) | neft@federalbank.co.in |
Use the email support system to share screenshots, documents, or detailed complaints when needed. This can be an effective method, especially if the directions provided via mobile communications are still unclear.
Also Read: Federal bank personal loan Customer care
Federal Bank Customer Care Via WhatsApp and Other Methods
Federal Bank offers customer support through whatsapp, in the form of their AI-powered virtual assistant, “Feddy”.
To use this service, follow the instructions below:
- Send a “Hi” message to +91-9633700800 from your mobile number registered with the bank.
- Alternatively, you can give a missed call to 8095 500 077 from your registered mobile number, and you will receive a link to start chatting with Feddy on WhatsApp.
You can access a variety of services using the chatbot, such as:
- Account Balance,
- Account Statement,
- Mini Statement,
- Fund Transfer,
- Bill Payment,
- Mobile Recharge
And many more services.
You can also go for Branch Visits, which can give you a comprehensive array of all the services provided by the bank. This includes almost all of the functions and services provided by the bank.
The bank also provides an online method of complaint submission. You can submit a complaint directly through a form available on their official website.
| While Federal Bank’s SMS and USSD services are primarily for banking transactions and enquiries (like checking balance, getting mini statements, requesting cheque books, or even blocking a debit card), they are not typically designed as interactive customer support channels for complex issues or direct conversation with a human representative. |
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Federal Bank Grievance Redressal
If your concern remains unresolved, the Federal Bank offers a structured grievance redressal mechanism for you to escalate the issue to the higher authority.
You can escalate your complaint in three levels: branch, regional office, and nodal officer.
Here is the list of channels provided for the escalations as well as when you should raise your escalations further:
Level 1
Contact the customer care to raise your concern by any of the means, like
- Toll-free number: 1800-425-1199 / 1800-420-1199
- Email: contact@federalbank.co.in
- Filling the customer grievance form
(www.federalbank.co.in/documents/10180/86180/Complaint+Form.pdf)
Level 2
If you are not happy with the resolution provided by the customer support team, you can raise the issue to the Nodal Officer.
- Email: grievanceescalations@federalbank.co.in
- Phone: 0484-2866511
- Write to: Associate Vice President, The Federal Bank Ltd, 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101
Level 3
If you are still not satisfied with the previous resolution, you can raise the issue to the Banking Ombudsman under RBI.
You can do so using the following methods:
- By visiting the RBI’s complaint management system at cms.rbi.org.in.
- Visit or write to: Head – Service Quality Department, The Federal Bank Ltd., Federal Towers, Aluva, Ernakulam, Kerala, India, 683101
This ensures that all complaints, including failed transactions or service delays, are resolved in a timely and trackable manner.
NRI Customer Care Numbers of Federal Bank
Federal Bank’s NRI Division provides multilingual support and priority servicing to customers abroad. This service can be reached out through various channels like mobile number, email and branch visit.
Following are the methods provided for NRIs to contact the bank:
| Method | Details |
|---|---|
| Contact number for call | 0484 – 2630994 0484 – 2630995 080 – 61991199 (Queries related to remittance) |
| nridiv@federalbank.co.in (for general enquiries) ibd@federalbank.co.in (Queries related to remittance) pis@federalbank.co.in (Portfolio Investment Related Queries) | |
| Write at | NRI Division, Federal Bank Ltd, International Banking Department, 7th Floor, Federal Towers, Marine Drive, Ernakulam, Kerala, India. PIN: 682 031. |
Federal Bank FinTech Partners Contact Details
Federal Bank is partnered with various other Fintech organisations like Fi, Jupiter, etc., for which there are separate customer care services.
Following is the list of partners and respective contact details:
| Partner | Customer Care Number | |
|---|---|---|
| Fi | 080-47485490 | help@fi.care |
| Jupiter Money | 8655055086 | support@jupiter.money |
| OneCard | 1800 210 9111 | help@getonecard.app |
| Paisabazaar | 1800 208 8877 | care@paisabazaar.com |
| OneConsumer (One Score) | — | grievances@onescore.app |
| IND Money | — | support@ind.money |
| Scapia | 1800 296 1199 | scapiafederalcards@federalbank.co.in |
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