Citibank Personal Loan customer care offers dedicated service to address issues related to personal loans, including account queries, EMI schedules, prepayment information, and statement requests. The bank ensures that the customers have a smooth banking experience with 24/7 open platforms to address their concerns.
Whether you’re an existing customer or a new applicant, read on to learn more about how to get prompt assistance from Citibank’s personal loan customer care number, which ensures quick redressal and support.
| Citibank Personal Loan Customer Care Number provides dedicated support for loan queries, statement requests, EMI details, and account issues via toll-free numbers, email, and branch assistance, accessible during standard service hours. |
Citibank Personal Loan Customer Care Toll-Free Number
| It is crucial to understand that Citibank’s Consumer Banking Business in India (including personal bank accounts and credit cards) has been acquired by Axis Bank. This means that while you might still see ‘Citibank’ branding for a transitional period, the underlying services and customer support for most retail products are now provided by Axis Bank. |
Citibank provides toll-free support to address enquiries related to personal loan applications, repayment schedules, balance confirmations, and foreclosure procedures. This service helps customers access help without incurring additional charges.
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The Citibank personal loan customer care toll-free number is 1-800-685-0935 |
Here is a comprehensive list of all Citibank Customer care numbers:
| Personal Loans Servicing and Support | 1-800-685-0935 |
| New home equity lines or loans | 1-877-362-9100 |
| New first mortgage or refinance | 1-800-248-4638 |
| Mortgage Servicing (if you receive statements from CitiMortgage) | 1-800-283-7918 |
| Mortgage Servicing (Cenlar FSB) | 1-855-839-6253 |
| Mortgage Servicing for Citi Private Bank Customers (Cenlar FSB) | 1-855-839-6250 |
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Dial the number and follow the IVR setup to clarify your concern.
These numbers are operational between 9 AM and 7 PM, Monday to Saturday, excluding national holidays. These channels are especially useful for resolving disputes or seeking real-time status updates.
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Citibank Personal Loan Customer Care Email ID
If you prefer or have a lengthy query, have to submit documents, etc., it is best to use written communication through the Citibank-provided dedicated email channel. Customers can request loan statements, EMI breakups, foreclosure letters and more about citibank personal loan.
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Citibank’s customer care email ID is customercare@citi.com |
Include your registered mobile number and loan account number in the email for a quicker response. Email queries are typically addressed within 1-2 business days.
Also read: citibank personal loan emi calculator
Citibank Grievance Redressal
Citibank offers a highly supportive grievance redressal system where you can escalate the issue you face in case your primary contact in customer care was unsatisfactory.
Here are the levels and related details for you to escalate your concerns.
Level 1: Citibank Front-end Channels for Initial Complaint Registration.
You can use customer service options provided by the bank, such as phone banking and emails or even branch visits.
| Customer care number | 1-800-685-0935 |
| Customer care email ID | customercare@citi.com |
Level 2: Principal Nodal Officer
If you are unsatisfied with the response you got from the previous response, you can use the following details to escalate the issue to the Principal Nodal Officer.
| Phone | +91-22-6175-6848 |
| Cfil.principal.nodal.officer@citi.com | |
| Address | Citicorp Finance (India) Limited, First International Financial Centre, Plot Nos C-54 and C-55, G-Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051. |
Level 3: RBI Ombudsman
If you are still unsatisfied with the response you got from the Nodal Officer, you can proceed to the RBI ombudsman for the escalation. Following are the details:
| Cfil.principal.nodal.officer@citi.com | |
| Complaint lodging portal of the Ombudsman | cms.rbi.org.in |
| Address to write at | Centralized Receipt and Processing Centre Reserve Bank of India 4th Floor, Sector 17 Chandigarh – 160017 |
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