PhonePe Customer Care Number

Phonepe Toll-Free Customer Care Number

Phonepe Customer Care Complaint Number

If you have a specific complaint or issue with PhonePe services, there are several options to raise your concerns.

• PhonePe Complaint Number: The PhonePe customer care number (080-68727374) is the PhonePe complaint number, allowing users to report any issue directly over the phone.
• PhonePe Complaint Board: In addition to direct calls, you can also raise issues on PhonePe’s official support page, where you can log and track your complaints.
• PhonePe Online Complaint: You can lodge complaints online through the PhonePe app by navigating to the ‘Help’ section and selecting your issue category.

PhonePe Customer Care Email

For written communication or documentation purposes, you can also reach out to PhonePe via email. This is ideal for reporting complex issues or when you need to attach supporting documents.

You can contact them at support@phonepe.com. They typically respond within 24 to 48 hours.

PhonePe Chat Support

For quick resolutions, PhonePe also offers in-app chat support. You can access it by:

• Step 1: Open the PhonePe app.
• Step 2: Navigate to the ‘Help’ section.
• Step 3: Select the issue you’re facing.
• Step 4: Click on the chat option to chat with a support representative in real time.

Business Phonepe Customer Care Number

PhonePe also provides specialized customer care support for business and merchant accounts. This service is specifically to help businesses with transaction management, payment processing issues, and other concerns specific to their needs. Merchants can access customer care through a dedicated phone line designed to resolve business-related queries promptly.

Reporting Fraud on PhonePe

PhonePe takes user safety seriously, offering quick channels for reporting fraudulent activity. If users detect any suspicious transactions or activities, they can immediately report it for investigation. PhonePe provides separate options for both customers and merchants to submit their reports:

• Contact 080-68727374 to report fraud.
• Use the PhonePe app to report fraud by navigating to the ‘Help’ section and selecting the ‘Report a Problem’ option.

*PhonePe commits to responding within 24 hours for fraud-related reports.

PhonePe Customer Care Address

PhonePe provides its official customer care address for formal communication and corporate correspondence. This registered office is located in Bangalore, Karnataka, India, and serves as the primary location for handling official inquiries and business documentation related to the company.

PhonePe’s registered address is located at:

PhonePe Private Limited
Office-2, Floor 5, Wing A, Block A,
Salarpuria Softzone, Bellandur Village,
Varthur Hobli, Outer Ring Road, Bangalore South,
Bangalore, Karnataka, India, 560103
CIN: U67190KA2012PTC176031

Reporting Ethics Concerns on PhonePe

PhonePe offers a platform to confidentially report any ethical concerns, ensuring transparency in its operations. Users can choose to remain anonymous while raising issues regarding the company’s Code of Conduct. Here’s how you can report:

• Confidential Reporting: All concerns are kept confidential.
• Anonymous Submission: Option to report without revealing your identity.
• Online Submission: Use the provided link to report concerns related to PhonePe’s ethics and Code of Conduct.

For more details, you can submit concerns directly through their official website.

Ways to Reach PhonePe Customer Support

If you need assistance with your PhonePe account, transactions, or payments, reaching customer support is simple. You can connect with PhonePe’s support team either via their website or the PhonePe app. Here’s how:

Contact PhonePe Customer Care on PhonePe Website

1. Visit the PhonePe website.
2. Click on ‘Contact Us’ and scroll down to the ‘Get Help’ button.
3. Log in using your mobile number.
4. Click on ‘Contact PhonePe Support’.
5. Follow the on-screen instructions for assistance.

Contact PhonePe Customer Care on PhonePe App

1. Open the PhonePe app.
2. Tap the ‘?’ icon at the top right corner.
3. Select the relevant topic from the listed options.
4. For payment issues, tap on History and select the payment in question.
5. Tap on PhonePe Customer Support for instant help.

PhonePe Principal Nodal Officer

PhonePe has appointed Mrs. Sinu Sudhakar as the Principal Nodal Officer to handle grievances in compliance with the Information Technology Act, 2000. Merchants and customers can reach out to escalate unresolved issues.

• Phone: 080-68727374 / 022-68727374
• Address: Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Green Glen Layout, Bellandur, Bengaluru, Karnataka – 560103
• Working hours: Monday to Friday, 10 AM to 7 PM

UPI Customer Care

You can also raise a complaint directly with NPCI to raise a complaint with respect to a UPI transaction.
Register a complaint at www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism

Users can also use the DigiSaathi service for 24*7 support on digital payments:

PhonePe Grievance Policy For Customers

PhonePe has an escalation process to ensure concerns are addressed by the right team. PhonePe offers a 4-level grievance redressal process to ensure efficient complaint resolution:

Level 1:

• Register complaints via the “?” icon in the PhonePe app.
• First response within 24 hours; resolution target is 3 business days. Complex cases may take longer, with timelines communicated.

Level 2:

• If unresolved, escalate via the support website or call 080-68727374 / 022-68727374.
• Resolution aimed within 3 business days, with potential delays for BBPS cases (up to 30 business days).

Level 3:

• Escalate to Grievance Officer, Mrs. Sinu Sudhakar.
• Contact via phone (080-68727374 / 022-68727374) or visit the office at Salarpuria Softzone, Bengaluru. Resolution is targeted within 7 business days.

Level 4:

• For unresolved issues beyond 30 days, escalate to the RBI Ombudsman via toll-free number 14448 or email crpc@rbi.org.in.

PhonePe Grievance Policy For Merchants

PhonePe has established a clear grievance redressal process for both offline and online merchants. This process includes multiple levels to ensure complaints are addressed promptly and efficiently.

PhonePe ensures a streamlined grievance process for merchants:

Level 1:

• Register complaints via the PhonePe Business App or dashboard using the “?” icon.
• Response within 24 hours, resolution within 7 days.

Level 2:

• Escalate by calling 080-6872-7777 / 022-6872-7777.
• Immediate response and resolution within 7 days.

Level 3:

• If unresolved, escalate to the Principal Nodal Officer, Mrs. Sinu Sudhakar.
• First response within 24 hours, with resolution targeted within 7 business days.

Level 4:

• If unresolved after 30 days, escalate to the RBI Ombudsman via 14448 or crpc@rbi.org.in.