Indian Bank provides excellent customer care services to help customers with their banking needs, inquiries, and complaints. Whether it is a simple query about banking services, issues related to your account, debit card, credit card, or help with digital banking, Indian Bank’s customer care team is available 24×7 through various channels, including phone, SMS, and email. The bank also offers a comprehensive grievance redressal mechanism to ensure that all customer issues are resolved promptly and efficiently.
Indian Bank customer care is available 24/7 for assistance at 1800 425 00000 or via email at customercomplaints@indianbank.co.in. For credit card-related concerns, contact 044-25220903/04 or email creditcard@indianbank.co.in.
Indian Bank Customer Care 24×7 Toll-Free Number
For quick assistance with banking services, Indian Bank provides a 24×7 toll-free helpline number. Customers can use this number to inquire about their accounts, and transactions, or report any banking issues.
| Service | Number |
|---|---|
| Indian Bank Customer Service Number | 1800 425 00 000 |
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Indian Bank Customer Care Missed Call Service
Indian Bank provides a convenient missed call service that allows customers to check their account balance instantly via SMS.
| Service | Number |
|---|---|
| Missed Call Service | 096776 33000 |
Indian Bank Customer Care By SMS
Indian Bank provides SMS banking services for various queries. You can send an SMS in the following format for different purposes.
| Type of Request | SMS Code | SMS Format |
|---|---|---|
| Regular Balance Enquiry | BALAVL | BALAVL (Account Number) (MPIN) |
| Mini Statement (Last 3 Transactions) | LATRAN | LATRAN (Account Number) (MPIN) |
| Cheque Status Inquiry | CHQSTS | CHQSTS (Cheque Number) (Account Number) (MPIN) |
| Deposited Cheque Status Inquiry | DCHSTS | DCHSTS (Cheque Number) (Account Number) (MPIN) |
| Change Mobile Banking PIN | CHGPIN | CHGPIN (New MPIN) (Old MPIN) |
| Bank-Related Query Assistance | HELP | HELP (Code) (MPIN) |
You can also check your balance through Indian Bank Whatsapp service number: 8754424242 by sending a ‘Hi’.
Indian Bank Customer Care Email
Indian Bank also provides customer support via email for those who prefer written communication or need to send detailed information regarding their issues or inquiries.
| Service | Email ID |
|---|---|
| Indian Bank Customer Care Email | customercomplaints@indianbank.co.in |
Indian Bank Customer Care WhatsApp Number
Indian bank offers WhatsApp banking services to connect with customer care. The Indian bank WhatsApp service provides the following services:
- Contact Customer Care
- Raise Complaint
- Block Debit or Credit Card
- Balance Enquiry
- Digital Products
- Open Savings Bank Account
- Deposit Products
- Loan Services
- Deposit & Loan Rates
| Indian Bank Customer Care WhatsApp Number | +91 87544 24242 |
|---|
*Note that the WhatsApp number can change at the bank’s discretion. Check the official bank website to stay updated.
Save the Indian Bank WhatsApp number and send ‘Hi’ to start the conversation.
You can also visit the official Indian Bank WhatsApp banking page: www.indianbank.in/departments/whatsapp-banking/
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Indian Bank Customer Care to Report Unauthorized Transactions
If you suspect any fraudulent activity or unauthorized transactions, Indian Bank allows customers to block digital transactions through a simple SMS.
| Service | Details |
|---|---|
| Block Digital Transactions | SMS “BLOCK” to 09289592895 |
If customers face any unauthorized transactions or cybercrime-related issues, Indian Bank has laid out clear steps for reporting the incident.
- Contact the Home Branch: Report the incident to your home branch, which will take necessary action.
- Report to Cyber Police: File a complaint on the National Cybercrime Reporting Portal or contact the National Cybercrime Helpline.
| Service | Details |
|---|---|
| National Cybercrime Helpline Number | Dail the number: 1930 |
| Email for Unauthorized Electronic Transactions | cfrm_dbd@indianbank.co.in |
Indian Bank Credit Card Customer Care
Indian Bank provides a dedicated customer care service for credit card-related queries, including card loss, theft, suspected transactions, and other issues. The support team is available 24/7 to assist cardholders with any concerns related to their credit cards.
- Customer Care Centre:
Phone: 044-25220903, 044-25220904
Email: creditcard@indianbank.co.in - Indian Bank Customer Care For Hotlisting / Card Blocking:
In case of loss, theft, or suspected fraudulent transactions, customers can contact:
Email: creditcard@indianbank.co.in
Toll-Free Number: 1800-425-00000 (available 24/7)
For grievance redressal, customers can reach out to the Grievance Redressal Officer, Shri Mohammed Hassan, at the email ID: creditcard@indianbank.co.in.
Indian Bank Personal Loan Customer Care
Indian Bank offers various loan services. For queries around Indian Bank Personal Loan, connect with Indian Bank Personal Loan customer care on call, WhatsApp, or via SMS, email, mobile banking app (IndOASIS) & internet banking.
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Indian Bank Grievance Redressal
Indian Bank ensures a customer-friendly grievance redressal process, making it easy for customers to resolve their complaints. Here’s a step-by-step guide to lodging and tracking your grievances:
Step 1:
Wait for Failed Transaction Auto-Credit:
- ATM, POS, ECom, AEPS Transactions: Wait for 5 days. Most failed transactions are auto-credited within this period.
- IMPS, UPI, GPay, Paytm Transactions: Wait for 1 day. Failed transactions are typically credited back within this time.
Note: Only file a complaint after these periods if the transaction is not auto-credited.
Step 2:
Request a Call Back:
- If you have a grievance, you can request a call back between 10 AM to 5 PM for quick assistance.
- Estimated Response Time: 2-3 minutes.
Step 3:
File a Complaint
- If your issue remains unresolved or you have additional concerns, file a formal complaint through the Indian Bank grievance portal.
- Estimated Response Time: 2-7 days for a reply.
Step 4:
Track Your Complaint
- After filing a complaint, you can track the status of your grievance online through the portal.
Key Guidelines:
- Customers are requested not to lodge multiple complaints for the same issue if it is already under progress.
- The bank commits to resolving most grievances within 21 days unless there are extraordinary circumstances.
- For failed ATM/POS/AEPS transactions, allow 5 days for automatic credit before lodging complaints.
- For failed IMPS/UPI transactions, allow 1 day for the issue to be resolved automatically.
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