ICICI Bank Customer Care


ICICI Bank Customer care offers a seamless, detailed and comprehensive support feature for its overall banking services like ICICI banking and ICICI credit cards, as well as various other services such as reporting suspicious activities, fraud or phishing.

For easy banking support, ICICI customer care provides 24/7 assistance through phone, email, and branch-level grievance channels. However, navigating through such a huge database of numbers can be quite confusing.

Read on to learn more about the ICICI Bank Customer Care services and how to use them best according to your necessities.


ICICI Bank offers 24/7 global customer care with region-specific toll-free numbers. Services include account support, NRI banking, I-Direct queries, and card assistance. Numbers vary by country, ensuring optimised local access.

For ICICI Bank Customer Care Services in India, dial 1800 1080 or 1800 102 5600.

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Table of Contents:

ICICI Bank Customer Care Methods

ICICI bank offers various customer care services for its customers to reach out in situations of need, which include methods like:

  1. Customer care contact numbers
  2. Email ID
  3. Mail/postal at provided address
  4. Raising service requests online
  5. Request a callback
  6. Channels to report fraudulent activities
  7. Grievance redressal

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1. ICICI Bank Customer Care Numbers

ICICI Bank offers different helpline numbers for various services. You can choose the number that best suits your query type to avoid any delays. Various support facilities include:

  • Toll-Free Number for general concerns (24/7)
  • Numbers for domestic customers
  • Numbers for NRIs
  • Numbers for card related issues

While calling the customer care number, you can follow the below-mentioned flow to find a resolution to your need quickly.

flow-chart-to-find-resolution

ICICI Bank 24/7 Customer Care Number

ICICI provides a 24/7 customer care facility for banking, card, and loan-related queries. This number is active on all days, including Sundays and holidays.

The ICICI bank customer care toll-free number is 1800 1080 or 1800 102 5600

You can use this number for addressing various concerns such as:

  • Debit card issues
  • Block/unblock requests
  • Account information
  • Mini statements and recent transactions

General Customer Care Numbers (Domestic):

ICICI Bank has a dedicated channel and various numbers for its domestic customers to choose from, depending on the need, using which they can resolve almost all of their concerns immediately.

Here is a list of all the related numbers:

Purpose Number
24x7 Banking (Toll-free) 1860 1080/1800 102 5600
Backup customer care number 1860 120777
From BSNL/MTNL lines 1800 1080
For Prepaid/Travel Cards 1800 1080
Corporate Banking 1860 120 6699

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These numbers are not chargeable if called from registered mobile numbers within the country.

ICICI Bank Customer Care Number for NRI Customers

ICICI Bank customer care provides dedicated helplines for its NRI customers across major countries to reach out in case of any concerns or complaints.

The ICICI bank customer care number for NRI is +91-40-3099 8025/+91 22 3914 0422

The country-specific and time-zone-aligned numbers are as follows:

Country Customer Service Numbers
USA 1-833-965-1642, 1-844-885-7400
Canada 1-866-424-2448, 1-866-370-2533
United Kingdom (UK) 0800-029-1679, 44-808-175-4580
Belgium 00-800-4433-2332, 32-800-75150
Finland 00-800-4433-2332, 358-800-770-557

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ICICI Bank Credit Card Customer Care Number

Card holders can resolve all their ICICI credit card-related queries using a dedicated helpline. This service includes lost card reporting, billing disputes, credit limit checks and any other type of help related to credit cards. Amazon and ICICI has collaborated to form the Amazon Pay ICICI Credit Card.

The customer care toll-free number for Amazon Pay ICICI Credit card is 1800 1080, the same number used for toll-free customer care service.

Tip: For faster resolution, keep your card number or customer ID in hand before making the call.

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2. ICICI Customer Care Email ID

The ICICI customer care email ID is recommended for written communication, which can be a detailed explanation regarding the matter. However, it is recommended to use it in cases of non-urgent matters or for documentation support.

Request type Email ID
General customer care customer.care@icicibank.com
NRI nri@icicibank.com
Credit card related queries customer.care@icicibank.com
Reporting suspicion activity antiphishing@icicibank.com

To report unauthorised activities or suspicious transactions, you can send a mail along with your other details to ICICI bank.

The response time is generally 2–4 working days.

3. ICICI Bank Customer Care Missed Call Service

Apart from the mentioned methods, ICICI bank customer care also offers some other modern methods to get in touch with the bank. You can use these methods to request and arrange a call back from the ICICI bank customer support team.

You can get a call back from the bank by using the ICICI Bank Customer care missed call service number, 8881 128 129, to request a call back between 10 a.m. and 6 p.m.

4. ICICI Bank Customer Care Text Message Service

You can also get a call back from the registered mobile number to the ICICI Bank customer care message service by sending “CAS” to 5676766.

5. Other Methods

  1. Visit Branch using Branch Locator

    2. If you wish to visit the branch and submit a physical request regarding ICICI customer support, you can locate the nearest branch using the ICICI branch locator provided at the official website.

    You can find the branch locator by opening the official website of ICICI bank and then navigating to the bottom. On the left hand side, you will see the option to “Find Us”, right below “Contact Us”

  2. Postal or Mail

    3. You can send your queries or requests by mail to the official address of the ICICI bank customer care by writing to the address given below:

    ICICI Bank Limited

    ICICI Phone Banking Centre.

    ICICI Bank Tower. 7th floor.

    Survey no: 115/27.

    Plot no. 12. Nanakramguda, Serilingampally.

    Hyderabad - 500032.

  3. Using the online banking service request online portal

    4. Using the banking online service request portal provided by ICICI, you can get a comprehensive solution for almost all of the issues one might face regarding their products.

    You can find the portal by visiting the official website and then navigating to

    Personal Banking→Insta Banking→Internet Banking→List of Service Requests.

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ICICI Bank Customer Care Grievance Redressal

If your concern isn't resolved through the helpline or email, ICICI Bank customer care provides a structured escalation system under RBI’s Banking Ombudsman guidelines to assist you in clarifying the issues you are facing.

You can follow the below-mentioned flow to raise your query to higher authorities:

For tracking complaints, use the online grievance tracking portal.

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Frequently Asked Questions

You can contact ICICI Bank customer care by calling 1800 1860 (toll-free) or using other options such as email, request portal, etc.

You can contact ICICI Bank customer care executive at 1800 1860 and follow the IVR options to speak directly to a support executive.

The ICICI Bank's customer care number is 1800 1860, available 24x7.

You can use the ICICI Bank's customer care number for credit cards at 1800 1860 and select credit card-related options in the IVR menu.

For a new account opening, you can contact the customer care at 1800 1860 and follow their guidance on using the ICICI bank mobile application, the official website or visit the branch.

Give a missed call to 9594612612 from your registered mobile number to receive balance details via SMS.

You can call the ICICI bank customer care number at 1800 1860 and choose the debit card service option from the IVR.

The all-purpose ICICI Bank customer care helpline number is 1800 1860.

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Level 0 Contact Customer Care via phone, email, or online complaint form.
Level 1 If your request hasn’t been resolved within the following 30 working days, you can write to the Head of Phone Banking by sending a mail or using the complaint form, both accessible at
Home → Contact US → Complaints → Level 1
Level 2 If the response for the level 1 is not satisfactory or if you haven’t received any updates after 30 working days, you can escalate the complaint to the second level of the complaint resolution mechanism, by writing to the Head of Customer Service Quality.
It can be done by sending a mail or submitting request form, both accessible at
Home → Contact US → Complaints → Level 2
Level 3 If your query has still not been able to be clear after 30 working days, you can reach out to the Principal Nodal Officer.
It can be done by sending a mail or submitting request form, both accessible at
Home → Contact US → Complaints → Level 3