FASTag Customer Care Number


FASTag is an electronic toll collection system operating across India's national highways, designed to reduce wait times and ease traffic congestion at toll plazas. It utilizes RFID (Radio Frequency Identification) technology to enable automatic toll deductions from a linked prepaid or savings account. This not only saves time and fuel but also provides a cashless tolling experience. However, users occasionally face issues such as double charges, recharge failures, or tag deactivation. In such situations, contacting the right FASTag customer care number is essential to resolve queries promptly and maintain uninterrupted service.


The FASTag Customer Care Number is essential for resolving issues like incorrect toll deductions, recharge failures, or tag-related problems. Contact your issuing bank’s helpline or call 1033 for toll plaza complaints.

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Table of Contents:

FASTag Customer Care Number of Banks

Different banks and payment service providers issue FASTags, and each has its dedicated customer support. Below is a detailed list of banks with their respective FASTag customer care numbers, which you can contact for help with recharge issues, incorrect deductions, complaints, or tag activation queries.

Issuing Bank Customer Care Helpline No
Airtel Payments Bank 400 / 8800-688-006
Allahabad Bank 1800-258-6680
AU Small Finance Bank 1800-258-7300
Axis Bank Ltd 1860-419-8585
Bank of Baroda 1800-103-4568

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Note: Always contact your issuing bank’s FASTag customer care line for balance inquiries, complaint resolution, or transaction history.

NHAI FASTag Customer Care Number

FASTag enables faster, cashless toll payments, but issues like tag misreads or toll disputes can occur while commuting. To address such toll plaza-related complaints, the Ministry of Road Transport and Highways (MoRTH), NHAI, and IHMCL have introduced a centralized toll-free helpline number.

Helpline Number for Toll Plaza-Level FASTag Complaints

Support Type Helpline Number
NHAI Toll Plaza-Level Complaints 1033 (Toll-Free)

You can dial 1033 from any mobile or landline to report the following types of issues:

  • Stopped at a toll plaza due to “Tag blacklisted” status even though your tag is active and has balance.
  • The toll plaza is not accepting FASTag, forcing cash payment.
  • The FASTag scanner at the plaza is unable to read your tag.
  • The toll booth refuses to issue or support monthly passes via FASTag.
  • Other infrastructure-related or plaza-level FASTag grievances.

Note: This helpline is ideal for real-time toll disputes, complaints about toll operator behavior, or malfunctioning scanning systems. However, if you face account-level issues like recharge failures, deduction errors, or tag blocking, you must contact the FASTag customer care number of your issuing bank.

NETC FASTag

NETC FASTag (National Electronic Toll Collection) is a system introduced by the National Payments Corporation of India (NPCI) in partnership with NHAI and 30+ banks. It is a unified, interoperable toll collection method that works across all toll plazas accepting FASTag.

NETC FASTag Helpline

Support Type Helpline Number
NHAI Toll Plaza-Level Complaints 1033 (Toll-Free)
General FASTag Queries 1033

This toll-free helpline (1033) is useful for concerns related to toll plaza issues, tag malfunctioning, or road grievances. For account-specific matters like balance or recharge, contact your issuing bank's FASTag customer care number.

Key Features of NETC FASTag

  • Saves Fuel and Time: Avoids stopping at toll booths, helping reduce congestion and travel time while saving fuel.
  • Pay While the Vehicle is in Motion: Enables toll payment without halting or opening windows, ensuring a smooth drive.
  • No Need to Carry Change: The exact toll amount is debited automatically, eliminating the hassle of handling cash.
  • Recharge Online: Easily recharge through your issuing bank’s website or app using UPI, credit card/debit card, net banking, wallets, NEFT, or RTGS.
  • SMS Alerts for Transactions: Receive instant SMS alerts for each transaction, including toll charges and balance updates.
  • Access Statements: View full transaction history and statements using the My FASTag app for better account tracking.

Note: You can check your NETC FASTag status online using either your Vehicle Registration Number (VRN) or NETC FASTag ID. Simply enter the required details, solve the captcha, and click "Check Status" to view your FASTag’s activation and balance status.

Frequently Asked Questions

To contact FASTag customer care, reach out to the customer support number provided by your FASTag issuing bank. Each bank has its dedicated helpline for FASTag queries. You can also visit the bank’s official website or app to get help. For toll-related issues on highways, the NHAI operates a toll-free helpline at 1033.

To raise a complaint, call your bank’s FASTag customer care number, explain your issue, and provide your vehicle and tag details. Many banks also let you file complaints via their websites or mobile apps. If your issue is specific to a toll plaza (e.g., barrier not opening, double deduction), you can call the 1033 helpline managed by NHAI.

If your FASTag is issued by HDFC Bank, you can contact their customer care by calling 1800-120-1243 for assistance with issues like recharge problems, incorrect toll deductions, or tag deactivation.

ICICI Bank FASTag users can reach the customer care team by dialing 1800-210-0104, which is available for queries regarding account balance, recharge, and complaints.

Customers who have a FASTag issued by the State Bank of India can get support by calling 1800-110-018 for all FASTag-related services and issues.

If you’re using FASTag through Airtel, you can call 400 from an Airtel number or 8800-688-006 from any network to reach their customer care.

The FASTag support number for Airtel Payments Bank is the same as Airtel—400 or 8800-688-006, where you can inquire about transactions, complaints, and tag activation.

For FASTag support from Axis Bank, you can contact them at 1860-419-8585 to report issues or ask questions related to your FASTag.

Customers using Bank of Baroda FASTag can call 1800-103-4568 to get support for complaints, recharges, or service issues.

Equitas Small Finance Bank provides FASTag customer service via 1800-103-1222, where users can get help with tag activation and payment issues.

If your FASTag is issued by IDBI Bank, you can dial 1800-266-1962 for assistance regarding complaints, transactions, or recharges.

IDFC First Bank FASTag holders can reach their customer support by calling 1800-266-9970 for account-related queries and tag issues.

IndusInd Bank FASTag customer care is available at 1860-210-8887, where you can report technical issues or get support on FASTag services.

You can contact Kotak Mahindra Bank for FASTag support by dialing 1860-266-6888, which helps you with billing, complaints, and recharges.

The National Highways Authority of India (NHAI) offers a dedicated FASTag helpline at 1033, which is primarily for toll booth or road-related issues, such as tag not reading or barriers not opening.

To register a complaint for Airtel FASTag, you can call their dedicated line at 400 (from Airtel) or 8800-688-006 for other networks.

AU Small Finance Bank customers can call 1800-258-7300 to get FASTag support, including help with low balance alerts and disputed deductions.

NETC stands for National Electronic Toll Collection, a program launched by NPCI to enable electronic toll payments across India through a single FASTag.

FASTag is not a strict acronym, but it represents “Fast Tag”, a tag that facilitates Fast and Seamless Toll Collection using RFID technology.

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