HDFC Bank Customer ID


The HDFC Bank Customer ID is a unique identification number given to HDFC customers. This number is used to access various banking services, including internet banking, mobile banking, and customer support.

The Customer ID is meant to simplify user identification and promote secure online transactions. It is provided with the welcome kit you receive soon after you open an account.

Read on to know about the various methods to find HDFC Customer ID, such as via passbook, chequebook, account statement, and so on!


The HDFC Bank Customer ID simplifies account management by linking multiple accounts under a single ID, to provide a secure and seamless banking experience.

Ways to Find HDFC Customer ID

In cases where you have forgotten your Customer Care ID, here are the various ways you can get it back:

  1. ⇾ Account Statement
  2. ⇾ Passbook Statement
  3. ⇾ Chequebook
  4. ⇾ Welcome kit
  5. ⇾ NetBanking
  6. ⇾ Mobile Banking
  7. ⇾ Visiting the Bank Branch
  8. ⇾ Customer Care Number

Now, let’s look at each of them in detail.

Locate HDFC Customer ID on Account Statement

To find the HDFC Customer ID on Account Statement, here are the steps to follow:

  1. Retrieve a recent account statement, either in physical form or as an e-statement received via email.
  2. On the first page of the statement, find your Customer ID near the top, typically below the HDFC Bank logo or in the account information section.

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Find HDFC Customer ID from Passbook

Below are the steps to find the HDFC Customer ID from Passbook:

  1. Open your HDFC Bank passbook.
  2. On the first page, your Customer ID will be listed near the top, along with other account details.

Get HDFC Customer ID on Chequebook

If you are still unable to find your Customer ID on your HDFC Bank Passbook, here are the steps to locate it on your HDFC Chequebook:

  1. Open your HDFC Bank Chequebook.
  2. Check the first page where the Customer ID will be provided near the top-right section.

Steps to Find HDFC Customer ID Using Welcome Kit

The HDFC Bank Welcome Kit is given at the time of account opening and includes the welcome letter, passbook, chequebook, etc. The Customer ID is usually mentioned in the welcome letter included in the kit.

Other documents you can find in the HDFC Bank Welcome Kit are:

  • Debit Card
  • NetBanking Information
  • Mobile Banking Guide
  • Exclusive Offers and Promotions
  • PIN Mailer
  • Banking Service Guide

Steps to Find HDFC Customer ID Through NetBanking

To find your HDFC Customer ID via HDFC Bank Online Banking facility, here are the steps to follow:

  1. Visit the official HDFC Bank NetBanking login page.
  2. Click on 'Forgot Customer ID'.
  3. Enter your registered mobile number, date of birth, and PAN number in the respective fields.
  4. Complete CAPTCHA verification.
  5. An OTP will be sent to your registered mobile number. Enter this OTP to verify your identity.
  6. After successful verification, your Customer ID will be displayed on the screen.

Check more on HDFC Netbanking from the linked page.

Get HDFC Customer ID Via Mobile Banking

You can also make use of HDFC Bank MobileBanking to get your HDFC Customer ID, with the steps below:

  1. Download and install HDFC Bank MobileBanking App.
  2. Open the app and log in using your Customer ID and password.
  3. Tap on Menu and select 'Your Profile.'
  4. Select the ‘Personal Information’ section to view Customer ID.

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Find HDFC Customer ID by Visiting Bank Branch

Apart from the above mentioned methods where you can find your Customer ID via your bank documents or digital portals, you can also visit the bank branch to seek direct assistance. Here’s how:

  1. Visit the HDFC Bank branch.
  2. Inform the bank officials that you want to access your Customer ID.
  3. Provide the necessary documents for identity verification.
  4. Once the verification is successfully completed, the bank official will provide you with your Customer ID.

Find Customer ID by Calling HDFC Customer Care Number

Follow the steps below to find your HDFC Customer ID by calling customer care:

  1. Contact HDFC Customer Care at 1800 1600 or 1800 2600.
  2. Inform the bank official that you have forgotten your Customer ID.
  3. Provide details as requested by the bank official.
  4. After the completion of identity verification, you will receive your HDFC Bank Customer ID via SMS.

Suggested Read: HDFC Personal Loan Customer Care

Find FASTag Customer ID of HDFC Bank

The HDFC FASTag Customer ID is another unique Customer ID that is solely meant for the HDFC FASTag account. It is used for toll payments and all services related to the FASTag.

When you open a FASTag account with HDFC, the system creates a separate FASTag Customer ID.

Here are the steps to find the HDFC FASTag Customer ID:

  1. Visit the HDFC Bank FASTag Portal.
  2. Log in using your registered mobile number or vehicle number.
  3. Go to your Profile/Account details section.
  4. View your FASTag Customer ID.

Find HDFC Credit Card Customer ID

The HDFC Bank Credit Card Customer ID is a unique identification number assigned to each credit card holder. It helps manage various credit card-related services as well as to login to HDFC NetBanking, and access customer care.

Follow the steps below to access your HDFC Credit Card Customer ID:

  1. Visit the HDFC Bank Credit Card NetBanking portal.
  2. Login with your Customer ID and IPIN (Internet Banking Password).
  3. Go to the 'Profile' section.
  4. View Credit Card Customer ID.

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Frequently Asked Questions

The HDFC Bank Customer ID is used to access HDFC's online services, account management, and identity verification for banking transactions and customer support.

You can find your HDFC Bank Customer ID in various ways such as on your account statement, passbook, chequebook, NetBanking, Mobile Banking App, or via customer support.

No, the HDFC Bank Customer ID is different from the account number. The Customer ID is a unique identifier for all banking services, while the account number specifically identifies your individual bank account.

No, you cannot reset your HDFC Bank Customer ID online as it is a permanent identifier assigned by the bank.

The Customer ID can be found at the top right corner or near the account details section, based on your statement format.

The HDFC Bank Customer ID is confidential and should be kept secure.

You can retrieve your forgotten HDFC Bank Customer ID via NetBanking, mobile banking, or HDFC Bank customer support. You may also find it on your account statement, passbook, or chequebook.

Yes, you need your HDFC Bank Customer ID to log in to NetBanking.

No, the HDFC Bank Customer ID cannot be changed or updated. It is a permanent identifier assigned to you by the bank for all your banking transactions and services.

Yes, as it is used to verify your identity and link your account to the mobile banking app.

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