JIO Customer Care Number

Jio is a leading telecommunication service provider in India. Jio, originally registered as Reliance Jio Infocomm Limited (RJIL), was established on February 15, 2007. They are dedicated to delivering mobile services that can help you stay connected and informed.

Jio’s customer care team is committed to providing you with a smooth and enjoyable mobile service experience. We understand that you may encounter questions or require assistance from time to time. To ensure you receive the prompt and effective support you deserve, Jio offers a dedicated Customer Care team readily available to address your inquiries.

If you want to inquire about your Jio plans and offers, you can contact Jio customer care through Toll-Free Numbers.

Dial 199 from your Jio SIM card or 1800-889-9999 from any phone to connect with a Jio care representative. Or use the live chat function on the Jio website for assistance from a customer care representative.

Jio Customer Care Contact Options

If you are a Jio customer looking for assistance or information, there are several ways to connect with Jio's customer care team. Jio customer care contact options include the MyJio app, the official website, and direct phone calls. These different options provide the services and support that you might need.

Here's a complete breakdown of the different ways you can reach Jio customer care.

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Jio Customer Care Number

Jio customer care number lets you inquire about various aspects of your Jio connection, including plan and usage information, billing and payment history, troubleshooting, and more. Additionally, Jio offers support for managing connections, tracking orders, and addressing complaints.

You can reach Jio customer care via these customer care numbers.

Jio Customer Care Number
Service Contact Number
Jio Mobile Customer Care (From Jio Number) 199
Jio Customer Care Helpline (From any number) 1800-889-9999
JioFiber Broadband Customer Care 1800-896-9999
International Roaming Helpline 7018899999
Whatsapp Support 70005 70005

There are no separate phone numbers specifically for Jio prepaid or Jio postpaid customer care, you can use the general Jio customer care contact options mentioned above for any enquiries or assistance you need with your Jio connection.

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Through the MyJio app, customers can engage in live chat with customer support representatives, access frequently asked questions (FAQs), track the status of their complaints, and receive timely resolutions to their service-related issues.

You can access Jio customer care through the MyJio app in a couple of ways.

JioCare Section

  • Step 1: Log in to the MyJio app.
  • Step 2: Tap on the Menu button and select Jio Care: Help & support or tap on JioCare from the bottom navigation bar.

This section provides various options for getting help.

  • FAQs: You will get answers to frequently asked questions.
  • How to videos: You can watch instructional videos for resolving common issues.
  • Troubleshoot: You can get guided assistance for specific problems.
  • Helpful tips: You can learn valuable tricks and information about using your Jio services.
  • Live chat: You can connect with a Jio representative in real time for personalized assistance.
  • Track request: You can monitor the status of any previous requests you've submitted to JioCare.

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Jio Customer Care Through Website

Live Chat

You can access the live chat option directly on the Jio website. There isn't a dedicated button on the homepage, you can find it through these methods:

  • FAQs: On Jio's Help & Support page, browse through the relevant FAQs. You might see a "Chat with us" button on some pages to connect with a Jio representative.
  • Specific Service Page: Sometimes, Jio service pages (like prepaid recharge) might have a "Chat with us" option available.

JioCare Section

The MyJio app offers a JioCare section for account management and support. Although it's not directly accessible through the website, it's a good alternative for Jio customers.

Jio Customer Care Assistance

Jio offers different support options through its website, facilitating customers to access assistance for their various products and services. Let's take a look at a few of their services and the type of assistance you might get from Jio.

Recharge & Bill Payment

To contact Jio customer care for recharge and bill payment-related queries, you can utilize the various service-related features available on the MyJio app. Here's the type of assistance that you might get.

Jio Recharge & Bill Payment
Type of Assistance Description
Choosing a recharge plan Help selecting the best plan based on your data & calling needs.
Online recharge Assistance with recharging through MyJio app, website, UPI, etc.
Bill payment & clarification Guidance on bill payments, clearing dues, and explaining bill details.

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Jio Data Balance & Validity

Customers can conveniently check their high-speed data balance using the MyJio app after logging in with OTP. The app displays the data balance and validity on the homepage, making it easy for users to monitor their usage.

Presented in the table are the various types of support that could be made available to you.

Jio Data Balance & Validity
Type of Assistance Description
Data balance & validity check Helping you check your current data usage and validity period.
Troubleshooting data depletion Assisting with issues like high data usage or data not working.
Data rollover & add-on packs Information on data rollover options and activating data add-on packs.

Customers can dail the JIO Balance Check Number, to check their main balance, data balance & more.

Jio Plans & Offers

Jio offers robust customer care support for Jio plans and offers, ensuring that customers can easily access information and assistance regarding their plans and available offers.

Here's a concise overview of the type of assistance and customer care options available.

Jio Plans & Offers
Type of Assistance Description
Plan details & benefits Providing details on Jio prepaid & postpaid plans, including data, voice, SMS, and bundled subscriptions.
Offer explanation & activation Explaining Jio offers and promotional packages, helping with activation/deactivation of services.

Service Activation & Deactivation

Jio's customer care services extend to assisting customers with the activation and deactivation of services. Here's a brief introduction to the support available for these processes.

Jio Service Activation & Deactivation
Type of Assistance Description
Activating new Jio services Helping you activate services like caller ID, value-added services (VAS), or DND.
Deactivate unwanted services Guiding you on deactivating unwanted services to avoid unnecessary charges.
Plan migration (if available) Assisting with migration from prepaid to postpaid plans or vice versa.

Jio provides extensive customer care support for various services, including mobile, JioFiber, and JioAirFiber. Customers can connect with Jio's customer care through multiple channels such as chat, email, and call, ensuring convenient and accessible assistance. Additionally, Jio offers dedicated helpline numbers for different services, enabling customers to seek help, make inquiries, or register complaints 24/7.

Jio ensures that its users can easily access the assistance they need for their queries and concerns.

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Frequently Asked Questions

You can contact Jio customer care through several methods: calling 199 from your Jio number, 1800-889-9999 from any number, or chatting with them on the MyJio app or Jio website.

Jio has two verified WhatsApp business accounts for customer service: JioCare (+91 70007 70007) and JioOffers (+91 79774 79774). You can initiate a chat by saving these numbers and starting a WhatsApp conversation.

You can connect with Jio customer care on WhatsApp by initiating a chat with the number +917018899999. However, be aware that standard data charges apply for using this service.

The Jio SIM card itself is free, including home delivery. However, you will need to activate a mobile plan (which has a cost) to use the Jio number for calls, data, and SMS.

WhatsApp doesn't offer direct phone support for customer care. However, you can contact them through the in-app option: Settings > Help > Contact Us.

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