HDFC ERGO Customer Care

The HDFC ERGO Customer Care provides quality assistance to customers with queries on their ERGO General Insurance Policy. The HDFC ERGO General Insurance Policy provides various health insurance policies to support customer health concerns.

Policyholders can contact the insurer through various means such as toll-free numbers, WhatsApp, email, or even direct visits to the customer service center.

Keep reading to learn the various methods by which you can access HDFC ERGO Customer Care, key features, helpline numbers, and more!

Table of Contents:

• ⇾ HDFC ERGO Customer Care Services
• ⇾ HDFC ERGO Customer Care Contact Information
• ⇾ HDFC ERGO Customer Care Numbers
• ⇾ Queries Can be Solved In HDFC ERGO Customer Care
• ⇾ HDFC ERGO Health Insurance Grievance Redressal Process
• ⇾ Frequently Asked Questions

HDFC ERGO Customer Care Services

As mentioned earlier, there are various services available to access the HDFC ERGO Customer Care:

• Toll-Free Helpline: Call the HDFC ERGO toll-free number on 022 6158 2020 for general inquiries and assistance on current policy-related concerns.
• Email Support: For health insurance claims, customers can rely on, healthclaims@hdfcergo.com, and general support at care@hdfcergo.com.
• WhatsApp Assistance: Policyholders can connect on WhatsApp at 8169 500 500 for instant assistance.
• Branch Visit: Customers can visit the official website of HDFC Branches Network and select their city to find the address of the nearest ERGO Branch.
• Grievance Redressal: This is a 3-step grievance redressal procedure to support customer concerns effectively.
• HDFC Travel Insurance Claim Office: For only International Emergency Medical Cashless Services, contact at: 0120-6740895 (Please add the country code before dialing. This number is chargeable and accessible 24X7).
  India's Landline number is +91-120-4507250 (This number is chargeable and accessible 24x7).
• For other services: Dial the toll-free Number: +80008250825 (Please add the respective country code before dialing the number).

HDFC ERGO Insurance Customer Care Number

HDFC ERGO Customer Care Numbers

The table below gives you a detailed list of the HDFC ERGO Customer Care helpline numbers for specific needs:

HDFC ERGO Customer Care Services & Contacts

Queries Can be Solved In HDFC ERGO Customer Care

There is a wide range of insurance-related queries that can be resolved via HDFC ERGO Customer Care, which are:

• Policy Inquiries: Details on current policies, coverage details, and terms.
• Policy Renewals: Assistance in understanding policy terms and renewing policies.
• Network Hospital Information: about existing policies, coverage details, and terms.
• Policy Purchases: Assistance in choosing and purchasing the ideal insurance policies.
• Grievance Redressal: Support for addressing and resolving complaints or issues with policy services.
• Policy Updates: Assistance with updating personal information and policy details.
• Claims Assistance: Guidance on, status updates, claim procedures, and documentation requirements.