Axis Bank provides a dedicated customer care service to address your banking enquiries and concerns. These communication channels offer a convenient way to connect with representatives who can handle a wide range of matters.You can obtain prompt assistance, enjoy the convenience of remote support, and ensure you receive clear and accurate information directly from the bank by using the official toll-free numbers.
Whatever your need might be – clarification on a transaction, wanting to report suspicious activity, or needing to escalate a complaint through the official grievance redressal matrix – these resources are designed to help you reach a human agent effectively. To ensure total reliability, all contact details are verified against official bank communications.
If you’re having trouble with your Axis Bank account, you can reach their customer care centre for general banking enquiries and support.
Axis Customer Care Toll-Free Numbers
Axis Bank provides several phone banking numbers for different customer segments. While IVR is available 24/7, human assistance has specific timings. Call volumes are highest during banking hours (11 a.m. to 4 p.m.). For shorter wait times, it is best to call early in the morning or later in the evening.
| Service Category | Contact Number |
|---|---|
| Retail Banking (Toll-Free) | 1800-103-5577 or 1800-209-5577 |
| Retail Banking (Chargeable) | 1860-419-5555 or 1860-500-5555 |
| Agri and Rural Banking (Toll-Free) | 1800-419-5577 |
| Emergency Card Hotlisting (24/7) | +91-22-6798-7700 |
Here is an outlook of time slots and the best channels for quick service:
| Time Slot | Average Wait Time | Best Channel for Quick Service |
|---|---|---|
| 8 a.m. – 11 a.m. | Low (2-4 minutes) | Phone Banking |
| 11 a.m. – 4 p.m. | High (8-15 minutes) | WhatsApp Banking or Insta Services |
| 4 p.m. – 8 p.m. | Moderate (5-7 minutes) | Phone Banking or Live Chat |
This way, you can avoid any unwanted delays with your customer care experience.
| How to Skip the Automated IVR Menu
To bypass the long automated menu and connect with a human agent faster, follow this sequence. This method works best on the chargeable numbers, which often have shorter queues.
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Axis Bank Missed Call Banking
For customers who need quick access to their account details without using the internet or incurring call charges, Axis Bank offers a simple missed call service. By dialing a specific number from your registered mobile, the call will disconnect automatically, and you will receive the requested information via SMS instantly. This service is pre-activated for all customers and requires no separate registration.
| Service Request | Missed Call Number to Dial | Information You Will Receive |
|---|---|---|
| Check Account Balance | 1800-419-5959 | An SMS with the available balance of your primary savings/current account. |
| Get a Mini Statement | 1800-419-6969 | An SMS detailing the last three transactions from your primary account. |
| Request an E-Statement | 1800-419-6868 | Your monthly account statement will be sent to your registered email address. |
| Recharge Your Mobile | 080493-36060 | An SMS with an interactive menu to recharge your registered mobile number instantly. |
Note: This service is free of cost and only works when you call from the mobile number that is officially registered with your Axis Bank account.
Also Read: Best Credit Cards in India
Axis SMS Banking Customer Care
For quick, on-the-go banking without an internet connection, use SMS banking. For a richer, chat-based experience, the axis bank whatsapp number provides over 100 services. The system recognizes specific keywords and menu selections to pull data instantly.
Axis Bank SMS Banking Services
How to Register for SMS Banking
- Open the SMS application on your mobile number registered with the bank.
- Type “REGISTER” and send it to 56161600 or +919951860002.
- You will receive a confirmation message upon successful registration.
Here is a complete list of all the SMS prompts and its respective triggers:
| Service Request | SMS Command to Send | Response You Will Receive |
|---|---|---|
| Check Account Balance | BAL | An SMS with the available balance in your primary account. |
| Get a Mini Statement | MINI | An SMS detailing the last 3 transactions from your primary account. |
| Request a Cheque Book | CHQBOOK <last 6 digits of account number> | A confirmation SMS that your cheque book request has been processed. |
| Check Cheque Status | CHQSTATUS <cheque number> | An SMS stating the current status of the specified cheque (e.g., cleared, stopped, pending). |
| Block Debit Card | BLOCKCARD <last 4 digits of card number> | An immediate confirmation that your debit card has been permanently blocked. |
Note: All SMS commands should be sent to 56161600 or +919951860002. Standard SMS charges may apply.
Axis Bank Whatsapp Customer Care Banking
Axis Bank offers a dedicated WhatsApp banking service to address your daily financial needs and concerns. This platform provides a convenient way to connect with automated and live representatives for a wide range of matters. You can obtain prompt assistance and receive accurate account information directly through your phone.
How to Use WhatsApp Banking
- Save the official axis bank whatsapp number 70361-65000 to your contacts.
- Open WhatsApp and send “Hi” to this number.
- Follow the menu options to check your balance, get a mini statement, or manage your credit card.
Axis Bank WhatsApp Banking Services
To activate WhatsApp banking, save the official number 70361-65000 to your contacts and send “Hi” in a message. The service is menu-driven and available 24/7. Here are some of the key services you can access:
| Service/Query | How to Access via WhatsApp Menu |
|---|---|
| Account Services | Select “Account Balance” or “Mini Statement” from the main menu for instant details. |
| Credit Card Management | Type “Credit Card Bill” or “Available Limit” to view details. You can also manage usage limits. |
| Block Debit/Credit Card | Type “Block Card” and follow the prompts to select the card you wish to block instantly. |
| Open/Manage Deposits | Select “Open FD” or “Open RD” from the menu and follow the steps to book a new deposit. |
| Loan Services | Type “Loan Details” to view your outstanding balance, EMI amount, and due date. |
| Request Documents | Request password-protected PDF statements for your accounts or loans directly in the chat. |
| Apply for Products | Initiate applications for new credit cards, personal loans, or other products through the menu. |
Axis Bank Customer Care for Loans & Credit Cards
Axis Bank centralizes its customer support for most credit products through its main retail banking helplines. However, the service timings and dedicated email addresses can differ. For many routine loan management tasks, such as downloading statements or interest certificates, using the bank’s “Insta Services” portal is often faster than calling customer care.
| Product/Service | Contact Number | Email Support | Service Timings (Human Agent) |
|---|---|---|---|
| Credit Cards | 1860-419-5555 or 1860-500-5555 | creditcards@axisbank.com | 8:00 a.m. to 8:00 p.m. daily |
| Personal Loans | 1800-103-5577 (Toll-Free) | loans@axisbank.com | 8:00 a.m. to 8:00 p.m., Monday to Saturday (excluding National Holidays) |
| Home Loans | 1800-103-5577 (Toll-Free) | home.loan@axisbank.com | 8:00 a.m. to 8:00 p.m., Monday to Saturday (excluding National Holidays) |
| Car & Auto Loans | 1800-103-5577 (Toll-Free) | email.services@axisbank.com | 8:00 a.m. to 8:00 p.m., Monday to Saturday (excluding National Holidays) |
| Other Secured Loans (e.g., Loan Against Property) | 1800-103-5577 (Toll-Free) | email.services@axisbank.com | 8:00 a.m. to 8:00 p.m., Monday to Saturday (excluding National Holidays) |
How to Block Your Credit Card via NetBanking
- Log in to Axis Bank Internet Banking.
- Navigate to the “Accounts” tab and select “My Credit Cards.”
- Choose “More Services” from the menu on the left.
- Select “Block Credit Card” and follow the on-screen instructions to confirm the action with an OTP sent to your registered mobile number.
Steps to Block a Credit Card Through Net Banking
- Log in to Axis Bank Internet Banking.
- Navigate to the “Accounts” tab and select “My Credit Cards.”
- Choose “More Services” from the menu.
- Select “Block Credit Card” and follow the on-screen instructions to confirm the action with an OTP.
Axis Customer Care Number for NRI Customers and SWIFT Tracking
Axis Bank offers dedicated toll-free numbers for Non-Resident Indians (NRIs). For tracking delayed international wire transfers (SWIFT), ask the sending bank for the MT103 document. This serves as a receipt and helps the Axis Bank forex team trace the funds through their Nostro accounts.
| Country | Contact Number |
|---|---|
| USA | 1855-205-5577 |
| UK | 0808-178-5040 |
| Canada | 1855-436-0726 |
| Australia | 1800-153-861 |
| UAE | 8000-3570-3218 |
| Saudi Arabia | 800-850-0000 |
| Qatar | 00-800-100-348 |
| Singapore | 800-120-6355 |
| All Countries (Chargeable) | +91-40-6717-4100 |
Axis Customer Care for Merchant Support and POS Delays
For business customers using Axis Bank’s Point of Sale (POS) terminals, specific support channels are available. When reporting a batch settlement failure or a non-functional machine, always provide your Terminal Identification Number (TID) and Merchant ID (MID) to ensure the system accepts your service request.
| Service | Contact Information |
|---|---|
| Merchant Services Helpline | 1800-419-0073 |
| Email for POS Support | merchant.helpdesk@axisbank.com |
Axis Bank Customer Care for Fraud and Zonal Escalations
For urgent issues like fraud or for region-specific complaints, Axis Bank provides dedicated channels. This section covers the emergency numbers for unauthorized transactions, contact details for zone-wise Nodal Officers, and a summary of key digital support platforms.
Zone-Wise Nodal Officer Contact Details
If your complaint is not resolved at Level 1 (standard customer care), you can escalate it to the Nodal Officer of your respective zone. You must have a Service Request (SR) number from your initial complaint before proceeding. Do not contact the Nodal Officer for general queries.
| Zone / Region | Nodal Officer Email Address |
|---|---|
| Ahmedabad | nodal.officer-ahmedabad@axisbank.com |
| Bengaluru | nodal.officer-bengaluru@axisbank.com |
| Chandigarh | nodal.officer-chandigarh@axisbank.com |
| Chennai | nodal.officer-chennai@axisbank.com |
| Delhi | nodal.officer-delhi@axisbank.com |
| Hyderabad | nodal.officer-hyderabad@axisbank.com |
| Kolkata | nodal.officer-kolkata@axisbank.com |
| Mumbai | nodal.officer-mumbai@axisbank.com |
Axis Customer Care Postal Addresses and Regional Desks
For sending legal notices, sensitive documents, or formal grievance letters via registered post, use the official addresses. Do not send regular mail to these addresses as it may not be processed.
| Office | Address |
|---|---|
| Registered Office | Axis Bank Ltd., ‘Trishul’, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad – 380006 |
| Central Office (Grievance Redressal) | Axis Bank Ltd., NPC1, 5th Floor, “Gigaplex”, Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708 |
Important Axis Bank Customer Care Channels (Digital)
For most non-urgent queries and service requests, using the bank’s digital platforms is the most efficient method. These channels are available 24/7 and are designed for self-service.
| Platform | How to Access | Primary Use |
|---|---|---|
| Axis Mobile App (“open”) | Download from Google Play Store or Apple App Store | Full-service banking, investments, loan management, and service requests. |
| Internet Banking | Visit www.axisbank.com | Comprehensive account management, fund transfers, and downloading statements. |
| WhatsApp Banking | Send “Hi” to 70361-65000 | Instant balance checks, mini statements, blocking cards, and booking deposits. |
| Axis AHA! Chatbot | Available on the Axis Bank website and mobile app | Answering FAQs, navigating services, and providing instant information. |
| Insta Services Portal | Accessible via the “Support” section of the website | Updating personal details (PAN, email), downloading loan certificates, and tracking requests. |
Also Read: Best Lifetime Free Credit Cards
Email Directory and Resolving Failed Transfers
For non-urgent queries or when you need to send documents, email is the best channel. If a fund transfer (NEFT/RTGS/IMPS) fails and the amount is not reversed within the RBI-mandated Turnaround Time (TAT), you are entitled to a penalty of ₹100 per day of delay. When escalating, mention this circular.
| Category | Axis Bank Customer Care Email |
|---|---|
| General Retail Banking | email.services@axisbank.com |
| Corporate Banking | corporate.ib@axisbank.com |
| Credit Cards | creditcards@axisbank.com |
| Prepaid Cards | prepaid.cards@axisbank.com |
| Principal Nodal Officer (Level 3) | pno@axisbank.com |
Emergency Fraud Reporting and Unauthorized TransactionsUnder the RBI’s zero-liability policy, you are not liable for unauthorised transactions if you report them within three working days. For immediate action, use the dedicated 24/7 emergency channels. You can also report incidents to the National Cyber Crime Helpline at 1930.
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The Nodal Officer Escalation and Grievance Redressal
Axis Bank has a 3-level grievance redressal matrix. There is a crucial aspect in this area. Directly emailing the Principal Nodal Officer (PNO) without a prior complaint number will result in an automated rejection. You must follow the escalation path correctly.
- Level 1: Initial Complaint: First, register your complaint through phone banking, email, or the branch. You will receive a Service Request (SR) number. Wait for the bank’s response (usually 7-10 working days).
- Level 2: Nodal Officer: If you are not satisfied with the Level 1 response, visit the Axis Bank website, find the “Grievance Redressal” page, and fill out the Nodal Officer escalation form, quoting your SR number.
- Level 3: Principal Nodal Officer (PNO): If the Nodal Officer’s response is also unsatisfactory, you can then escalate to the PNO using the same process, quoting both your SR number and the Nodal Officer communication.
If your complaint is not resolved within 30 days, you can file a complaint with the RBI Banking Ombudsman through the CMS portal.
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