Privacy Policy

This Privacy Policy (hereinafter referred to as “Policy”) is in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and applicable RBI guidelines and regulations and describes the information collected from you (hereinafter referred to as “You”, “Your” or “User”) on Your visit to the Platform (defined further) and use of Platform; manner and procedure of collection of such information; use, storage, and disclosure of information collected; rights and choices available to You with respect to the information collected; and how BValue Services Private Limited (hereinafter “Buddy Loan”, “We”, “Us”) including online platform(s) and “Buddy Loan” (Mobile Application) (Collectively “Platform”).

This Policy constitutes a legal agreement between You as the User of the Platform, and BValue Services Private Limited as the owner of the Platform. For clarity, User shall mean any person, who visits, uses and/or transacts through the Platform. You are permitted to use the Services available on the Platform only if you are a natural person, a citizen of India, and at least eighteen (18) years of age.

By visiting or accessing the Platform and voluntarily providing Us with information, including, but not limited to, personal information and sensitive personal information, You are consenting to Our use of the information in accordance with this Policy.

Disclaimer: We reserve the right to modify this Policy at any time and update this Policy from time to time, so please review this Policy frequently to understand the latest policy adopted by Us. Changes and modifications to this Policy will take effect immediately upon posting on the Platform. Any continued use of the Services shall signify Your acceptance of such updated Policy.


  1. COLLECTION AND STORAGE OF PERSONAL INFORMATION: Personal Information collected from the Users is securely stored at servers located in India by BValue Services Private Limited. We use reasonable safeguards to preserve the veracity and security of the information collected against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. To achieve the same, We use reasonable security practices and procedures as mandated under applicable laws for the protection of Your information. However, You understand and accept that there’s no guarantee that data transmission over the Internet will be completely secure and that any information that You transmit to Us is at Your own risk. We assume no liability for any disclosure of information due to transmission errors, unauthorized third-party access to our Platform and databases, or other acts of third parties, or acts or omissions beyond our reasonable control and You shall not be entitled to hold Buddy Loan responsible for any breach of security.

  2. PERSONAL INFORMATION COLLECTED: In order to provide you with a smooth and secure journey on our Platform, we collect your personal information including but not limited to the following:
    • All information uploaded by the User on our Platform at the time of registration. This includes your personal information like first name, last name, email address, date of birth, mobile number, address with PIN Code.

    • Buddy Loan is a Digital Fintech Marketplace that has partnered with RBI-approved lenders to facilitate their lending business. Buddy Loan helps its users to connect with these RBI-approved lenders thereby enabling You to avail products offered by the Lending Partners such as loans and credit cards among other financial products, which shall vary from partner to partner. We collect the following information from You with Your explicit consent for processing Your loan application:
      1. Education details,
      2. Details of parents,
      3. House ownership details,
      4. Salary account details,
      5. Name of the bank where You have a primary account,
      6. Details regarding Your employment, comprising of years of experience,
      7. Details of income,
      8. Name of the current and previous employers,
      9. Details regarding the years/months completed with the current employer;
      10. KYC: We shall seek a ‘one-time access’ of the camera for selfies/photos for KYC and collect KYC documents; and
      11. Any other information as required by the RBI-approved lenders.

    1. With Lending Partners: Personal Information collected from You is shared with our RBI-approved lenders for the purpose of completing your application. We shall collect information for application processing as mentioned in this Clause upon seeking Your “explicit consent”.

    2. Marketing and Promotional Purpose: At the time of registering on the Platform, Users have to provide their mobile number and email address for OTP. Hence, by registering you authorize the Buddy Loan (including its RBI-approved lenders and affiliates) to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMS, even if you have registered yourself under DND or DNC or NCPR services. Your authorization shall be valid as long as your account is not deactivated or unless you withdraw your consent. If You wish to withdraw your consent, please feel free to reach out to requesting the same.

    3. Disclosure to Third Parties: We do not share your Personal Information with any third parties for commercial purposes which is contrary to, or otherwise violates this Policy. Notwithstanding the foregoing, We may share the information collected with our RBI-approved lenders, Affiliates, employees, and Service Providers, for the purposes as set forth in this Policy.

  4. WITHDRAWAL OF CONSENT: Buddy Loan respects Your rights over your Personal Information. If during any time, you feel that we do not require the retention of your personal information or if you ask us to delete or remove your personal information, we shall do the same without asking any further questions. Please feel free to write to / for such withdrawal.

  5. DATA SECURITY: Buddy Loan understands the importance of one’s personal information and thereby always uses the highest applicable standard to protect the information collected from You. We have put in place appropriate security measures to deal with any suspected data security breach. However, Users are aware that no information transmitted over the internet is safe and there is always a chance of breach of such data even when the highest security is in place. Therefore, we cannot guarantee its absolute security. Further, you are responsible for maintaining the confidentiality and security of your login id and password and must refrain from sharing your credentials with any third party.

  6. GRIEVANCE REDRESSAL MECHANISM: BValue Service Private Limited has appointed a Grievance Redressal Officer who shall be available to redress customer grievances relating to any digital lending-related complaints and any such disputes arising out of this Privacy Policy.

  7. The name and contact details of the Grievance Redressal Officer are provided below:

    Name: Sreetama Roy
    Address : No. 1187, Bhagwati, 2nd Floor, 5th Main, 21st Cross,
    HSR Layout, Sector- 7,
    Bengaluru – 560102, Karnataka


    N.B: Request You to give us 48-72 hrs to resolve your complaint.

  8. AMENDMENT OF PRIVACY POLICY: This Privacy Policy is subject to modification and/or change at the sole discretion of Buddy Loan. All such modifications shall be strictly in line with the RBI requirements and guidelines issued from time to time.

  9. We recommend You visit this page regularly to check if there are any modifications or not. Buddy Loan shall not be liable to intimate You regarding any changes in this Policy made.

  10. JURISDICTION AND GOVERNING LAWS: BValue Services Private Limited is having its registered office in Bengaluru, Karnataka. For any such dispute arising out of this Policy, the Courts at Bengaluru, Karnataka shall have the exclusive jurisdiction to try such dispute.