Experian Customer Care

Experian customer care services are one of the most important supports provided by the company for their customers, assisting you in solving errors, clarifying issues, navigating credit reports, resolving disputes, understanding your credit score and many more.

Experian India offers dedicated customer care services to assist you every step of the way, ensuring a strong support facility. Read on to learn more and get comprehensive information on how to contact Experian customer care, raise disputes, and manage your credit profile effectively.

Table of Contents:

• ⇾ Experian Customer Care Number & Email Support
• ⇾ Experian Report-Related Queries
• ⇾ Experian Score-Related Queries
• ⇾ Steps to Raise an Experian Dispute Online
• ⇾ Tracking Your Experian Dispute Status
• ⇾ Tips for Quick Experian Dispute Resolution
• ⇾ Experian Grievance Redressal
• ⇾ Experian Office Address & Contact Details
• ⇾ Frequently Asked Questions

Experian Customer Care Number & Email Support

Experian is one of the most prominent Credit Information Companies in India. They provide a comprehensive credit report that is used by various banks and NBFCs to assess your creditworthiness. The Experian Credit score is scored in the range of 300 and 900.

Experian Customer Care is accessible through multiple channels for customer support:​

• Phone Support

You can call Experian customer care at +91 22 6818 6700, which is accessible from Monday to Friday, 9:30 AM to 6:30 PM IST.

• Email Support

You can reach out to Experian Customer Support via email for queries related to your credit report, disputes, or other concerns. There are two emails to send, depending on the person:

Bureau Membership Support	membership@in.experian.com
Individual Credit Report Support	consumer.Support@in.experian.com

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• Online Contact Form

You can follow the below steps to contact Experian Customer Care using the online contact form provided on the website itself.

1. Visit the Experian India Website


2. Scroll down to the “Help and Support” section and choose “Contact Us”.


3. On the “Contact us” page, you can directly fill out the details related to your query.

Reasons to Contact Experian Credit Score

To know better when you should contact the experian customer care, here are some cases:

• Incorrect personal details on your credit report
• Unfamiliar or unauthorised loans or accounts
• Closed accounts still showing as active
• Duplicate account entries in your report
• No update or delay in dispute resolution
• Experian score not updating after loan repayment
• Issues accessing your Experian account or report
• Discrepancy in your displayed credit score
• Clarification on how your score is calculated
• Confusion about report entries or account status

Experian Report-Related Queries

If you have questions about your Experian credit report, such as inaccuracies or unfamiliar entries, Experian customer support can assist you in understanding and rectifying these issues.

The most common report-related queries can include:

• Incorrect personal information (name, PAN, address, etc.)
• Duplicate or wrongly listed accounts
• Incorrect account status (e.g., "written-off" or "settled")
• Unfamiliar or unauthorised loans/credit cards
• Closed loans still showing as active

It's essential to review your credit report periodically to ensure all information is accurate.​

Experian Score-Related Queries

Understanding your Experian credit score is crucial for financial planning. If you are facing any issues with your Experian score, the customer support can help clarify factors affecting your score and provide guidance on improving it. Regularly monitoring your credit score can help you make informed financial decisions.​

The most common score-related concerns include a sudden drop in the score without a clear reason, score not updated after loan repayment, confusion about score calculation or range, etc.

In cases of such an error,

• Check your full report to identify if any incorrect account data is affecting your score.
• Raise a dispute through your Experian account if you find inaccuracies in the data affecting your score.
• Understand that the score itself is auto-generated and not manually adjustable by Experian.

Note: Experian does not provide manual score corrections or modify data itself. Your score updates once corrected data is received from the lender.

Steps to Raise an Experian Dispute Online

If you identify errors in your credit report, you can raise a dispute online. You can follow the steps given below:

1. At the bottom of the landing page, choose the option to “Raise a Dispute”.


2. You will be redirected to a pdf-webpage in which further instructions on how to raise the dispute will be given to you.

The dispute can be raised in 3 ways:

1. By directly accessing the dispute page.


2. By logging into your Experian credit report account, and accessing dispute link from your Experian account.


3. By reaching out through the following methods:

Experian will investigate the dispute and notify you of the outcome via your registered email.

Tracking Your Experian Dispute Status

If you have raised your dispute with Experian, it is possible to check your dispute status.

To check the status of your dispute:​

• Online: Log in to your Experian account and navigate to the 'Dispute Centre' to view the status of your disputes.
• Offline: you can call Experian customer care at 022-6641-9000 and provide your dispute reference number for updates.

Regularly monitoring your dispute status ensures timely resolution and helps maintain the accuracy of your credit report.​

Tips for Quick Experian Dispute Resolution

• Provide Accurate Information: Ensure all details and documents submitted are correct and relevant to the dispute.
• Respond Promptly: If Experian requests additional information, respond quickly to avoid delays.
• Keep Records: Maintain copies of all correspondence and documents related to the dispute.
• Follow Up: Regularly check the status of your dispute and follow up if necessary.

Experian Grievance Redressal

If your concerns are not resolved satisfactorily through regular customer care channels or in case you have not received a response from within 30 days, you can escalate the matter to higher authorities.

This can be done by contacting the principal nodal officer.

You can send mail to principalnodalofficer.india@experian.com with the subject line "Grievance Redressal", followed by the subject matter.

Ensure to include all relevant details and previous correspondence for a comprehensive review.​

Experian Office Address & Contact Details

You can also make a walk-in consultation to address any queries. Following are the contact details.